Executive Director - Holdings

Overview

It's fun to work in a company where people truly BELIEVE in what they're doing!
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work. Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Executive Director is responsible for the planning, development, implementation, evaluation, and management of a home health and hospice office covering a specific region of the state in accordance with current applicable standards, guidelines and regulations to ensure that the highest degree of services are maintained at all times.

Essential Activities and Tasks

• Sales and Marketing - 20% Oversees the development and implementation of marketing, referral source relationship management and branding strategies, systems and processes in order to achieve volume targets, communicate desired messages and maintain integrity of the organization.
• Partners with the Director of Business Development to identify, build, and sustain referral source relationships to drive admissions and revenue growth to meet budget targets.
• Reviews and approves sales marketing tools and presentations for potential customers.
• Reviews sales reports, pipeline forecasts, and marketing budget / ROI.
• Oversees and participates in local marketing and relationship management efforts.
• Reinforces to all staff their role in marketing and admissions attainment.
• Works closely with corporate director of marketing to achieve marketing results.

• Operations Management - 15% Provides direction, management and leadership for local operations in order to achieve the organization's philosophy, mission and strategy while effectively growing the organization and ensuring financial strength, high utilization and operating efficiency.
• Ensures systems and monitoring are in place to meet or exceed quality, customer service, utilization and compliance standards in all Home Health & Hospice programs.
• Develops and maintains written policies and procedures and ensures adherence to all policies.
• Maintains effective and ongoing communication with life plan community staff. Facilitates positive working relationships in areas of continuum of care management, human resources, marketing and others as needed. Attends local campus board and leadership meetings.
• Ensures staff members are attending campus assessment meetings, providing service coordination to residents in hospital, and wellness clinics.
• Assumes shared leadership responsibilities for the organizations success statewide.
• Participates in quarterly Executive Directors meetings and management retreat.
• Ensures staff participation in corporate meetings as appropriate.

• Customer Relations - 10% Fosters positive relationships with community, civic and / or aging service organizations, churches, and other key constituents.
• Represents community / organization at various functions and planning meetings and with the general public.
• Establishes organization as a leader in the community services field.
• Makes presentations to a variety of audiences
• Establishes working relationship with the Executive Director of the Alzheimers Association and the Area Agency on Aging.
• Develops through staff or self, relationships with local colleges and universities, senior centers, local government officials and other key organizations.
• Ensures positive patient, referral source and family satisfaction and follows up on complaints as appropriate.
• Serves as the local spokesperson in a crisis.
• Recruits and orients Professional Advisory Committee members, prepares agendas and support material, and maintains ongoing communication with members.

• Financial Management - 15% Develops an annual budget to meet margin targets and develops annual capital budget.
• Oversees financials on a monthly basis to ensure that annual budget and other financial targets are met. Provides guidance and leadership on corrective measurements to Administrators to correct budget when unexpected costs or reduced revenues occur.
• Partners closely with the Administrators and Accounts Receivable Department with billing, reimbursements, accounts receivable, and cash management.

• Foundation Relations - 10% Works collaboratively with foundation staff to :
• Set and meet annual fundraising goal; meeting all requirements of funders.
• Raise funds for local and system-wide programs.
• Develop and nurture prospective donors.

• People Management and Development - 10% Oversees the home health and hospice staff of a region or regions.
• Fosters a positive work environment that attracts, retains, and motivates employees.
• Interviews, selects, and orients new direct reports.
• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
• Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.
• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

• Quality, Compliance, and Risk Management - 10% Oversees implementation of clinical systems and processes.
• Works with program managers to assure quality standards are met or exceeded.
• Ensures completion of PI plan, Annual Report, OSHA audit, compliance audit, and internal audit.
• Remains current with legislative and regulatory changes that impact community services. Remains current with gerontological and service advances.
• Ensures employee knowledge and compliance with corporate compliance program and meets the requirements for training, screening, and auditing.

• Strategic Planning and Product Development - 10% Develops local strategic plan in concert with the organizations strategic plan and identifies and implements new programs for the local office.
• Teams with corporate team to research financial and market feasibility, and plan for new programs and services to enhance services to patients and their caregivers.
• Provides oversight and leadership to new program start ups.
• All other duties as assigned.

Qualifications

• Education
• Bachelors degree in a related field required.
• Masters degree in health care, business administration, or social sciences preferred.
• Experience
• Ten years experience in a leadership capacity for a home health care, hospice or community health organization.
• Five years experience with fiscal accountability.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
• Proficiency with electronic medical records (EMR) required.
• Other Requirements
• Must be able to read, write, speak, and understand the English language.
• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.
• Working Conditions and Special Requirements
• Sitting - Up to 8 hours / day
• Standing - Up to 3 hours / day
• Walking - Up to 2 hours / day
• Lifting, transferring, pushing or pulling residents / patients or equipment / supplies - Up to 50 pounds
• Driving - Up to 6 hours / day
• Travel % / Overnight Travel - Minimal
• Work weekends, evenings, and holidays - As needed for oversight
• On-call availability - 24 / 7 for emergencies
• Subject to residents / patients with various disease processes - Occasional
• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day
• Risk Category for Exposure to Bloodborne Diseases - II

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