Customer Care Specialist (Perrysburg, OH)

FoamWorks Concrete Leveling is a local, family-owned concrete repair company with over 30 years of construction experience and 12 years specializing in concrete leveling, cracked concrete repair, concrete sealing, and caulking. We handle projects of all sizes throughout Northwest Ohio—including municipal work for the Perrysburg School Board and Parks and Recreation.

We're committed to 100% customer satisfaction—always . Whether we're repairing cracked driveways, sealing commercial roadways, or leveling warehouse floors, we treat every job like it’s our own property. From the first conversation to the final clean-up, our goal is to exceed expectations.

Customer Care Specialist

As our Customer Care Specialist , you’ll be the main point of contact for customers, prospective clients, and partners. You’ll schedule sales appointments, annual maintenance, and service calls, as well as coordinate production installations and follow up on inquiries.

What FoamWorks Offers You:

• $18/hour plus a monthly bonus for hitting KPIs

• Monday–Friday schedule

• Medical, Dental, Vision, IRA, PTO

• A great in-office culture

• The chance to grow with a local company driven by values and a strong mission

What You’ll Do:

Sales Appointment Scheduling

• Schedule and reschedule sales appointments via inbound and outbound communications

• Maximize schedule efficiency for sales reps

• Proactively save cancellations

• Meet or exceed lead conversion goals

Service Appointment Scheduling

• Book annual maintenance and service visits to optimize technician efficiency

• Maintain full calendars for service techs

• Own and resolve escalated customer concerns quickly and thoroughly

Production Installation Scheduling

• Coordinate installation schedules and communicate clearly with customers and crews

• Maximize crew capacity and efficiency

• Fill cancellations quickly to help meet weekly revenue targets

Tactical Support

• Ensure accuracy and timeliness in data entry, paperwork, and correspondence

• Provide administrative support to other departments as needed

What We’re Looking For:

• Strong knowledge of customer service principles

• Comfortable using a computer and basic software

• Strong attention to detail in reading and data entry (75–100% screen time)

• Fluent in English (speaking, reading, and writing)

• High school diploma or GED preferred

• 1+ years of customer service experience, or equivalent combination of education and experience

• Ability to remain seated and perform light lifting (up to 10 lbs occasionally)