GUEST SERVICES REPRESENTATIVE

Job Description

Job Description

ABOUT THE DAYTON ART INSTITUTE

The Dayton Art Institute is one of the region’s premier fine arts museums, inspiring, enriching and connecting people through the power of art. We are committed to creating exceptional experiences for every visitor while preserving and sharing a world-class collection. If you enjoy working with people, providing outstanding customer service and contributing to a welcoming cultural destination, we encourage you to apply.

OUR MISSION: Through art, we create transformative and diverse experiences, strengthen community connections and inspire imagination.

JOB SUMMARY

The Guest Services Representative serves as the welcoming face of the Dayton Art Institute, creating exceptional experiences for every visitor. This position provides outstanding customer service while supporting admissions, memberships, retail operations, and guest amenities. As the primary point of contact for museum guests, the Guest Services Representative helps foster meaningful connections with the museum by delivering accurate information, promoting memberships and programs, and ensuring each guest enjoys a welcoming, efficient, and memorable visit.

ESSENTIAL RESPONSIBILITIES

• Welcome every visitor with a friendly, professional, and engaging first impression
• Provide exceptional customer service by answering questions, offering directions, and assisting guests with museum information, exhibitions, programs, and events
• Process admissions, memberships, retail purchases, refunds, exchanges, gift certificates, credits, and applicable discounts accurately using the point-of-sale system
• Promote museum memberships, programs, exhibitions, and special events to encourage visitor engagement and support membership growth
• Respond to visitor concerns promptly, professionally, and courteously, escalating issues when appropriate
• Support daily Museum Store operations, including opening and closing procedures, merchandising, restocking, organizing inventory, and maintaining a clean, attractive retail environment
• Collaborate with the Museum Store Coordinator to merchandise new products, create appealing displays, and maintain inventory organization
• Process and fulfill online store orders accurately and efficiently
• Help minimize inventory loss by maintaining awareness of security concerns and reporting safety hazards or suspicious activity
• Support daily operations of Leo, the museum’s café, including opening and closing procedures, stocking merchandise and supplies, maintaining equipment, date labeling products, and ensuring cleanliness
• Prepare and serve hot beverages in accordance with established health and food safety standards
• Follow all health, safety, sanitation, and museum operating procedures
• Participate in annual physical inventory counts and periodic cycle counts
• Assist with museum events, public programs, and other operational needs as assigned
• Foster an inclusive, welcoming, and accessible environment for visitors, volunteers, members, and staff

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

• High school diploma or equivalent required
• One year of customer service experience preferred, ideally in a museum, cultural institution, retail, hospitality, or other guest-focused environment
• Excellent interpersonal, communication, and relationship-building skills
• Ability to interact professionally and respectfully with diverse audiences
• Experience operating a point-of-sale system and handling cash transactions accurately
• Strong organizational skills with excellent attention to detail
• Ability to prioritize tasks, multitask, and adapt in a fast-paced environment
• Ability to remain calm, professional, and solution-oriented while resolving guest concerns
• Ability to work both independently and collaboratively as part of a team
• Flexible availability, including evenings, weekends, and holidays, as required by museum operations and special events

PHYSICAL DEMANDS & WORK ENVIRONMENT

This position requires frequent standing and walking throughout the workday. Employees regularly communicate with visitors and operate a point-of-sale system. The role occasionally requires bending, stooping, kneeling, squatting, reaching overhead, pushing, pulling, and climbing a step ladder. Employees must be able to lift and move merchandise, equipment, furniture, and boxes weighing up to 50 pounds.

The Dayton Art Institute is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants in accordance with applicable federal and state law. The museum complies with the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodations. The Dayton Art Institute maintains a safe, respectful, and drug-free workplace.

Shifts will support public museum hours on the following days:
Wednesday 11AM — 5PM
Thursday 11AM — 8PM
Friday 11AM — 5PM
Saturday 11AM — 5PM
Sunday Noon — 5PM

As a reminder, these are not the shifts, but rather the museum public operating hours.
Currently seeking two (2) part-time representatives. Weekly hours not to exceed 29 hours.