Site Application Owner
- Strive to provide excellent customer service to employees from GE Businesses
- Work hand in hand with operations in identifying & resolving issues directly with end users and vendors
- Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience
- Support end user issues by providing the effective solutions
- Be aware of system-wide changes and application deployments that might impact application availability for users
- Effectively manage escalations to resolution
- Partner with product teams to plan and test automation solutions
- Engage with the vendor to trouble shoot and resolve an issue within the product
- Support quality initiatives for continuous service improvement & optimization
- Measure application performance and availability against published SLA's and operational commitments
- Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools
- Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches
- Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
- Partner with other regional teams and services owners to share and promote best practices and lessons learned
- Bachelor's degree from accredited university or college with minimum of 1 years of professional experience OR Associates degree with minimum of 4 years of professional experience OR High School Diploma with minimum of 6 years of professional experience
- Note: Military experience is equivalent to professional experience
- Eligibility Requirement:
- -Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Technical Expertise:
- Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
- Experience with agile/iterative project methodology & tools
- Strong oral and written communication skills
- Strong business analysis and problem solving skills
- Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
- Ability to interact at all levels of the organization and with other GE businesses
- Excellent communicator, works well in a team environment, and welcomes challenges
- Self-starter with ability to manage multiple priorities in a fast paced work environment
- Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
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