Customer Service Representative
Job Description
Job Description
We are looking for a motivated Customer Service Representative to join our team in Kettering, Ohio. In this long-term contract role, you will be the key point of contact for customers, ensuring their needs are met efficiently and with attention to detail. This position involves both customer-facing interactions and administrative tasks to support the overall operations.
Responsibilities:
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Assist customers in-store when the sales team is occupied, including greeting and guiding them.
• Prepare and manage necessary paperwork related to customer transactions.
• Coordinate with the warehouse team regarding deliveries and customer requests.
• Schedule deliveries and maintain accurate records.
• Perform filing tasks to ensure organized documentation.
• Utilize Microsoft Excel to update daily sales trackers and input data accurately.
• Conduct light bookkeeping tasks using QuickBooks, focusing on basic data entry.
• Handle inbound and outbound calls, ensuring clear and effective communication.
• Manage email correspondence and order entry efficiently.
For immediate consideration, call 937.224.8326.
• Strong experience in providing customer service and handling inquiries.• Proficiency in answering inbound calls and managing outbound communication.
• Skilled in data entry with attention to detail.
• Familiarity with Microsoft Excel and Word for administrative tasks.
• Ability to schedule appointments and manage delivery timelines.
• Competence in email correspondence and maintaining clear and effective communication.
• Experience with order entry and maintaining accurate records.
• Basic knowledge of QuickBooks for simple bookkeeping tasks.
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