With your expertise in delivering infrastructure solutions, you are a top-performer in your field. Come on board as a highly appreciated member of a winning team.
As an Infrastructure Engineer II at JPMorgan Chase within the Infrastructure Platforms organization, you will develop expertise in software, applications, and technical processes related to infrastructure engineering. In this role, you will start to apply your skills and proficiency in a specific application or technical methodology.
**Job responsibilities**
+ Carries out day to day work assignments with some guidance and within documented parameters
+ Provides support in configuring and provisioning new file transfer routes by setting up connection parameters, defining transfer protocols, establishing routing rules within file transfer platforms, and configuring source and destination endpoints, authentication mechanisms, and data transformation requirements.
+ Directly supports customers and business users with complex questions or escalations through phones, emails, and chats
+ Serves as a point of contact during Major Incidents working with the Global Incident Management team and other partners providing information regarding client impacts, and product impacts
+ Maintains Senior leadership informed, providing periodic communications during the incident
+ Represents the team in meetings with clients and internal partners, including client calls, business reviews, RCA discussions, and project calls
+ Analyzes service cases and collaborate with stakeholders to prevent potential escalations or recurrence of past issues
+ Contribute expertise to the development of new support documentation, along with updating existing procedures
**Required qualifications, capabilities, and skills**
+ Formal training or certification on infrastructure engineering concepts and 2+ years applied experience
+ Understanding of cloud, virtualization, APIs, and software languages such as Python, Java, Bash, Shell
+ Proficient knowledge of risk and controls landscape, ensuring company-wide standards are met
+ Experience with configuring and troubleshooting file transfer protocols, ciphers, and encryption (FTP, SFTP, FTPS, AS2)
+ Experience in Production Support, testing and debugging of automated tasks (Apps, Systems, Infrastructure)
+ Experience with developing frameworks that reduce operational toil or application technical debt while maintaining a high degree of system availability
+ Knowledge of Linux, Shell scripting, PERL Scripting, and SQL
**Preferred qualifications, capabilities, and skills**
+ Hands-on experience in incident management or production support environment
+ Experience working in the financial services industry supporting mission critical applications
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans