Lead Direct Support Professional

Take Another Chance is seeking an experienced Lead Direct Support Professional to join our team. Lead DSPs serve as on-site leaders within a 24-hour residential HPC setting, helping ensure individuals with developmental disabilities receive safe, structured, and person-centered support while maintaining operational stability, compliance, and continuity of care.

We are looking for dependable, accountable professionals who align with our values: Compassion , Opportunity , Dignity , and Evolvement (CODE). This role requires leadership, professionalism, strong communication skills, attention to detail, and the ability to balance operational responsibilities with hands-on support.

This is a leadership position within a 24-hour residential setting, with scheduling based on client and operational needs.

Key Responsibilities

Leadership & Team Support

• Provide day-to-day leadership, guidance, and support to DSP staff
• Help maintain staffing stability and continuity of care across scheduled shifts
• Assist with onboarding, coaching, and supporting team members
• Promote professionalism, accountability, and effective communication within the home
• Address concerns promptly and escalate issues appropriately when needed

Client Care & Service Oversight

• Ensure services are delivered in accordance with Individual Service Plans (ISPs)
• Support individuals with activities of daily living and community integration as needed
• Monitor and report changes in health, behavior, or safety concerns
• Assist with medication administration oversight and documentation accuracy
• Help maintain a calm, structured, and person-centered environment

Documentation & Compliance

• Review and maintain accurate, timely, and audit-ready documentation
• Monitor EVV completion and required communication logs
• Follow all company policies, ISP requirements, Ohio DODD regulations, and safety procedures
• Assist with maintaining medication records, incident documentation, and compliance tracking
• Participate in required trainings and maintain certifications

Home & Operational Oversight

• Maintain a clean, safe, and organized residential environment
• Assist with household operations, appointments, transportation, and scheduling coordination
• Report maintenance, safety, or operational concerns promptly
• Utilize email, Microsoft Teams, EVV systems, and other electronic documentation platforms effectively

Minimum Requirements

• At least18 years of age.
• High school diploma or equivalent.
• 2 years of previous experience in developmental disabilities, residential care, or healthcare.
• 1 year of previous leadership, senior DSP, training, or supervisory experience .
• Valid state driver’s license.
• Reliable daily access to a personal vehicle.
• Active auto insurance meeting state minimum requirements.
• Ability to pass both criminal and driving history background checks
• Valid First Aid/CPR/AED certification (AHA or Red Cross) with in-person skills assessment
• Valid Ohio DODD Medication Administration Certification of at least Category I
• Ability to lift at least 50 LBS and perform physical tasks including bending, reaching, standing for extended periods, and assisting clients with mobility.
• Ability to work assigned shifts consistently to support operational stability and continuity of care.
• Ability to maintain professionalism, accountability, and timely communication in a leadership role.

Professional Skills & Competencies

• Strong leadership, organizational, and problem-solving skills
• Ability to lead by example while maintaining a person-centered approach to care
• Ability to maintain professionalism and accountability in high-responsibility environments
• Strong documentation habits with attention to accuracy, timeliness, and audit readiness
• Strong written and verbal communication skills
• Ability to coach, support, and communicate effectively with staff members
• Basic computer literacy, including the ability to learn and use electronic systems for documentation, charting, communication, scheduling, and training
• Ability to identify, escalate, and help resolve operational or compliance concerns appropriately
• Ability to work both independently and collaboratively to support staff performance, continuity of care, and overall house operations

Preferred Qualifications

• 3+ years of experience in developmental disabilities or residential care settings
• 1+ years of previous experience serving in a Lead DSP, Team Lead, or similar leadership role
• Previous experience training, mentoring, or coaching staff members.
• Current Ohio DODD Medication Administration certification of Category II and/or III
• 1+ years of previous experience with EVV systems, electronic documentation platforms, and compliance tracking.
• 1+ years of previous experience participating in compliance audits, ISP implementation, incident reporting, and/or staff documentation review.
• Proficiency with Microsoft Office Suite, Microsoft Teams, Brittco, or similar systems.

Why Join Us?

• Supportive, mission-driven team environment.
• Leadership growth and professional development opportunities.
• Opportunity to make a direct impact on both staff success and client outcomes.
• Hands-on leadership experience within a growing organization.
• The chance to make a meaningful difference every day.

If you are a dependable leader who values structure, accountability, and person-centered care, we encourage you to apply and grow with us at Take Another Chance.

Take Another Chance provides equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity and/or expression, national origin, ancestry, citizenship status, disability, genetic information, marital status, veteran status, military status, or any other characteristic protected by federal, state, or local law.

In compliance with applicable laws, Take Another Chance is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants needing assistance during the hiring process. If you require an accommodation to complete an application, participate in the interview process, or otherwise engage in the hiring process, please contact our support team at [email protected] .