Customer Service

At The UPS Store, we deliver essential business services focusing on exceptional customer care. Our team handles shipping, printing, packing, and mailbox solutions in a friendly and fast-paced environment. As part of the HAT MGMT family, we embrace values that prioritize Honesty, Attitude, and Transparency in everything we do.

Whether you're looking for a full-time opportunity or a flexible part-time role, we welcome energetic, customer-focused, and ready to learn individuals— no UPS experience required. We understand that life is busy, and we’re proud to offer flexible scheduling that fits your school, family, or personal commitments.

At this time, we are seeking a part-time individual for an estimated 20-30 hours per week.

We seek a reliable, personable, and detail-oriented Sales Associate to support store operations and customer service. You’ll be trained in all aspects of the role and become a key part of a positive, collaborative team.

Key Responsibilities:

• Greet customers and assess their service needs with professionalism and a positive attitude
• Assist with shipping, printing, packaging, and mailbox services
• Operate and maintain Point-of-Sale (POS) and print equipment
• Recommend appropriate services and upsell where beneficial to the customer
• Prepare packages for shipment and generate shipping labels
• Maintain organized workstations, restock supplies, and follow store procedures
• Handle customer transactions with accuracy and care
• Support team members and contribute to a respectful, team-first culture

Qualifications:

• High school diploma or equivalent
• Previous customer service or retail experience preferred, but not required
• Strong communication and people skills
• Basic computer literacy; comfortable learning new systems
• Ability to lift packages and work on your feet
• Follow training, work independently, and support others

What We Offer:

• Flexible scheduling to accommodate school, family, or other commitments
• Hands-on training for all store systems and services
• Positive, friendly work culture focused on teamwork
• Opportunities for growth within the store
• Employee discounts on printing, shipping, and retail products

Our Values – HAT MGMT:

• Honesty: We act with integrity in every interaction
• Attitude: We bring enthusiasm and positivity to work each day
• Transparency: We foster open communication, clear expectations, and mutual trust

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