Call Center Representative
Job Description
Job Description
Call Center Representative
Location: Norwood, Ohio Pay: $18-19/hour Schedule: 1st shift, Monday-Friday Type: Contract-to-hire Work Environment: Hybrid We are seeking experienced Call Center Representatives for a contract-to-hire opportunity with our client in the Norwood area. This role is ideal for candidates who thrive in fast-paced, high-volume environments and are passionate about delivering excellent customer service. Key Responsibilities:- Handle a high volume of inbound and outbound calls (50-70+ daily)
- Assist customers with account inquiries, troubleshooting, and general support
- Resolve customer concerns, complaints, and service issues in a professional manner
- Document all interactions accurately in the system
- Process transactions and navigate multiple systems efficiently
- Escalate complex issues as needed while maintaining customer satisfaction
- Must have prior high-volume call center experience
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Comfortable working with multiple systems and data entry
- Reliable and professional with strong attendance
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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