Yellow Bus Dispatcher/Customer Service Representative

Job Description

Job Description

Are you looking for a position where you can make a difference? If so, then this is the opportunity you have been looking for!

Universal Transportation Systems, LLC. has openings for friendly, reliable and professional associates to join our growing company! This position is for a yellow school bus dispatcher!

Who are we? UTS provides transportation for yellow bus transportation for students in Columbus, OH. .

Compensation: $18.00 - $20.00/Hour (Based on Experience)

*Salary will be negotiated for bilingual applicants!

Shift: 11:00am-7:00pm (Monday-Friday)

What do we offer?

• Health, Vision and Dental Insurance
• Paid Vacation
• Overtime Opportunities

What are we looking for?

• High school diploma or GED equivalent
• Minimum of 2 years experience in a dispatching role and customer service setting required
• Proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above average knowledge of Microsoft Office.
• Provide accurate and friendly customer service in a timely fashion.
• Maintains radio contact with all drivers to relay relevant information regarding route changes, road conditions, or other pertinent info.
• Utilizes UTS software and GPS technology to notify drivers of route changes and instructions in a timely manner
• Maintains incident/procedure files to ensure a quick and thorough response to accidents or emergencies.
• Triage issues and respond appropriately to issues of greater importance.
• Handle customer inquiries and complaints by providing appropriate solutions.
• The ability to troubleshoot and find alternative solutions in a fast-paced work environment.
• Communicate any negative trends or problems to the management team.
• Troubleshoot problems with employees, students, and campus administration.
• Follow company communication procedures, guidelines, and policies.

Please apply in person at 1669 Harmon Avenue, Columbus, OH 43223. (M-F 8am to 4pm). You may also call or text Ms. Jackson to schedule an interview: 513-939-6788 between 8am and 4pm or s chedule your interview today at the link listed below.

UTS believes in promoting from within and supports a culture of building career opportunities. Apply today to join our growing team! We look forward to speaking with you soon!