Business Analysis Associate II - Complaints Data Products and Solutions

Job Description

Join a team where your analytical skills and business acumen will help shape strategic decisions and drive impactful outcomes. At JPMorgan Chase, you will have the opportunity to transform data into meaningful insights and collaborate with talented colleagues across the organization. 

As a Business Analysis Associate II - Complaints Data Products and Solutions at JPMorgan Chase within the Consumer and Community Banking Complaints Data Products and Solutions team, you will play a key role in supporting executive, regulatory, and insights reporting. You will translate complex data into actionable insights that directly influence strategic decision making across the business.

• Provide complaint datasets to internal colleagues and external business partners for regulatory exam support and federal agency reporting.
• Coordinate with requestors to define requirements, present options, and develop solutions within agreed timelines.
• Standardize the collection, organization, and availability of raw data for business processes.
• Automate processes to address repetitive, inconsistent, or imprecise data.
• Support key strategic and business priorities through data analysis and reporting.
• Create and maintain procedures, documentation, and control processes related to data products.
• Translate data into meaningful and actionable insights for business partners.
• Execute scheduled and ad hoc reports to meet business needs.
• Build and maintain relationships with business and technology partners.
• Manage multiple short and long term deliverables with flexibility and attention to detail.
• Communicate insights and key messages to senior leadership. 

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in a technical or business discipline.
• Minimum of 7 years of reporting and analytics experience.
• Demonstrated ability to provide objective business analysis and reporting of business data.
• Strong analytical mindset and results-driven approach.
• Proven experience executing regular reporting cycles and performing in-depth analysis.
• Excellent communication, presentation, and delivery skills.
• Demonstrated ability to synthesize and create a cohesive picture from diverse information sources.
• Advanced proficiency with analytic tools, data analysis methodologies, and database querying.
• Advanced skills in Excel, PowerPoint, and SQL.
• Internally motivated and able to work with limited supervision.
• Deadline-driven with keen attention to detail and strong organizational skills.

Preferred Qualifications, Capabilities, and Skills

• Prior experience in business reporting, customer experience, and complaint analysis.
• Demonstrated curiosity about business trends and customer behaviors.
• Intermediate to advanced usage in some combination of Alteryx, Python, Xceptor, SAS, Tableau, or Adobe Analytics.
• Experience conducting background research and identifying business opportunities.
• Ability to manage projects and deliver results in a fast-paced environment.
• Experience supporting regulatory and federal agency reporting.
• Strong relationship-building skills with business and technology partners.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.