Manager, Professional Services Group

Are you a seasoned facilities leader with a passion for developing high-performing technical teams? Do you excel at bridging the gap between complex engineering consulting and scalable business operations? FMX is seeking a Manager to lead our team of technical experts, drive execution of our Professional Services (PSG) organization, including Facility Condition Assessment (FCA) services, and ensure our customers receive world-class strategic guidance.

As the Manager of Professional Services Group, you will oversee a talented team of Project Engineers and Facilities Specialists. Your mission is to balance team capacity, mentor technical staff, and refine the delivery processes that help our K–12, higher education, and municipal customers master their capital planning. You aren't just managing people; you are ensuring the integrity of our data, the growth of our consultants, and the continued integration of our services with the FMX product suite.

Responsibilities:
As the Manager of Professional Services, you will:

• Provide direct leadership, coaching, and professional development for the Project Engineering team, ensuring high engagement and technical excellence while scaling the program to support organizational growth.
• Manage team capacity and project assignments to ensure on-time delivery of high-quality master facility planning, facility assessments, and capital plans across a diverse portfolio of clients.
• Establish and maintain standardized methodologies for site surveys, data capture, and technical reporting to ensure consistency and accuracy across all team deliverables.
• Work closely with the Chief Customer Officer to align engineering services with company growth goals, customer retention strategies, and product development.
• Continuously refine the "FCA playbook," identifying opportunities to use technology and data tools to increase the efficiency of field assessments and report generation.
• Partner with Sales and Customer Success to scope complex engagements, acting as a high-level technical lead during pre-sales discovery or for "at-risk" strategic accounts.
• Act as the voice of the engineering team to the Product and Engineering departments, translating field trends and customer feedback into actionable features for the FMX platform.
• Define and track key performance indicators (KPIs) for the team, including project margins, delivery timelines, and customer satisfaction scores.
• Oversee the tools, software, and equipment utilized by the field team, ensuring safety oversight and that they have the resources needed to perform assessments safely and effectively, including vertical or high-access inspections.

Requirements

Preferred Experience & Qualities:

• 3-5+ years of experience in a management or lead role, specifically overseeing technical teams and growing programs in facilities, construction, or engineering consulting.
• 10+ years of experience in commercial building systems (MEP, envelope, structural) and a deep understanding of master facility planning, facility condition assessments (FCA) and capital planning.
• Proven ability to move beyond technical tasks to see the "big picture" of how consulting services drive software adoption and long-term customer ROI.
• Exceptional ability to present technical strategies to executive stakeholders and translate complex engineering data into compelling business cases.
• A natural ability to solve complex operational hurdles, from scheduling logistics to resolving technical discrepancies in field data.
• Advanced knowledge of CMMS/CAFM software, capital forecasting tools, AI-assisted productivity tools, and the Microsoft Office/Google Suite; experience with FMX is a significant plus.
• Bachelor’s degree in Engineering, Architecture, Construction Management, or a related field; professional certifications (e.g., P.E., CFM, PMP) are highly desirable.
• Working knowledge of Building Automation System
• Ability to travel up to 50% to support team members in the field, participate in high-stakes client meetings, and attend industry events.
• A match with our core pillars: Teamwork, Excellence and Integrity
  The hiring process for this role:
• Apply! Submit your resume and answers to the application questions below via the Workable portal
• Phone screen with PeopleOps: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc.
• Hiring manager conversation: A 60-minute conversation with the hiring team consisting of the Chief Customer Officer, Chief Strategy Officer and the Director of FMX Industry Practices. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc.
• Final Peer Interview: A 60-minute peer interview with teammates you would be working with on a daily basis.
• Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person.

Benefits

FMX Benefits and Life at FMX:

• You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
• Competitive benefits: 100% company-paid health, dental and vision insurance.
• Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have one all-company event a year to ensure you can put a face to the name and build high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
• Home office stipend: We’ll give you everything necessary to do your job (company-sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture, and accessories. You will also get $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.