Senior Change Advisor

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Change Advisor within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh, PA; Cleveland or Columbus OH; Birmingham, AL; Downers Grove, IL; Atlanta, GA; Houston, TX; East Brunswick, NJ.

Own and evolve the enterprise change strategy for HR Modernization, focusing on shaping behavioral change and building the conditions for sustainable transformation and adoption. The role establishes the conditions for successful change - clarity of direction, decision discipline, and behavioral expectations - while driving reinforcement across operating model, process, platform, and AI-enabled ways of working. The advisor ensures that shifts in mindsets, habits and behavioral norms take root and endure beyond implementation. They operate upstream of delivery, ensuring that shifts in mindset, role identity and ways of working are intentionally designed, measured, and reinforced at the enterprise level.

Responsibilities:

• Define behavioral outcomes, adoption principles, and transformation guardrails as it relates to HR Modernization

• Development behavior-focused interventions that shift mindsets, habits, and role identity

• Conduct behavioral diagnostics to surface resistance patterns, adoption risks, and cultural barriers

• Guide teams through role and identity transitions to build confidence in new and AI-enabled ways of working

• Prepare clear decision options with trade-offs to support continuous, incremental releases

• Equip leaders with tools and expectations to model and reinforce new behaviors

• Partner with PMO, OCM, Product, Experience, HRIS, Process, Risk, and Communications to align behavioral and change impacts

Capabilities/Skills

• Enterprise change and behavioral adoption design with measurable adoption KPI frameworks

• Executive presence with the ability to influence leaders on behavior, accountability, and role evolution

• Experience with product-mode change environments (incremental, evergreen)

• Leadership communication and change saturation management

• Governance acumen: shaping decision materials, trade off analysis, and risk mitigation

• Conceptual understanding of Generative AI, agentic AI, and AI augmented workflows, and how they change work, roles, and decision-making

• Grounding in organizational psychology, behavioral science, or change-related social science disciplines

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Drives specific strategic enterprise planning initiatives, including analysis, oversight and support for solution development.

• Provides advanced expertise to create the definition, understanding and framing of complex enterprise and/or multiple line of businesses initiatives.

• Leads advanced planning, analysis, solution development and presentation for more complex strategic initiatives.

• Ensures quality and accuracy of data elements relative to the initiatives. Mentors and educates team members regarding advanced planning practices.

• Analyzes and recommends solutions for key enterprise initiatives. Develops structured and compelling presentations to highlight key findings and makes recommendations to key decision makers within the company.

• Collaborates with the line of business to implement recommended strategic solutions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Branding, Change Management, Creative Process, Design Thinking, Innovation, Machine Learning (ML), Personal Initiative, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $80,000.00 - $199,200.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 03/03/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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