Product Manager, Commerce

Job Description

Job Description

ComResource is looking for a Product Manager, Commerce.

Responsibilities:

Evaluate and Reconcile System Capabilities

• Deeply evaluate how ERP, OMS, and eCommerce platforms behave out of the box, including default configurations, standard workflows, and platform constraints.
• Conduct structured gap analysis between out-of-the-box system capabilities and the current eCommerce state, identifying what can be adopted as-is, what requires adaptation, and what represents a true gap requiring custom development or process change.
• Document findings in clear, business-readable formats that allow stakeholders to make informed decisions without needing deep technical backgrounds.
• Serve as the authority on what good looks like for commerce technology configuration, informed by both industry best practices and organization-specific requirements.

Define and Drive Business and Technical Requirements

• Partner with business stakeholders across eCommerce, Trade, Store Operations, and Finance to elicit, validate, and prioritize requirements.
• Translate business needs into well-structured business requirements documents (BRDs) that serve as reliable input for technical requirements and SI delivery teams.
• Own the requirements backlog for commerce technology workstreams, maintaining prioritization, managing change, and ensuring traceability from business need to delivered capability.
• Apply product ownership discipline to backlog management, including writing clear acceptance criteria, facilitating trade-off conversations, and making sequencing decisions that maximize value delivery.

Support SI Partners Across Transformation Programs

• Act as the primary product and requirements counterpart for SI partners on commerce technology workstreams, ensuring they have what they need to build correctly.
• Review SI-proposed solutions and configurations against requirements, flagging deviations and driving resolution before they become delivery issues.
• Maintain active engagement across transformation programs, connecting the dots on decisions that affect shared commerce capabilities.
• Represent the eCommerce perspective in cross-program forums, ensuring that decisions made on ERP and OMS programs do not inadvertently constrain or compromise the digital commerce experience.

Lead Commerce Product Strategy and Roadmap Thinking

• Develop and maintain a clear view of the commerce technology landscape, including current state, near-term delivery commitments, and longer-term evolution.
• Bring a product management mindset to roadmap planning by identifying capability gaps, sequencing initiatives logically, and building a case for investment based on business impact.
• Serve as a strategic thought partner to business and IT leadership on how commerce technology can enable growth across eCommerce, Trade, B2B, and omnichannel selling.
• Help build internal commerce technology competency by establishing practices, templates, and ways of working that extend beyond any single project.

Build Trust with Business Stakeholders

• Operate as a trusted, proactive partner for business teams, taking the time to understand commercial realities and translating them into technology decisions.
• Create and maintain feedback loops that keep business stakeholders informed, engaged, and appropriately involved in technology decisions that affect their domains.
• Navigate ambiguity and competing priorities with transparency, bringing structure and clarity.

Essentials:

• 8+ years of experience spanning product management, product ownership, and/or business analysis in a commerce technology context.
• Demonstrated experience evaluating enterprise commerce platforms, including how out-of-the-box capabilities map to real business requirements in a retail, direct-to-consumer, or omnichannel environment.
• Experience working alongside SI partners on large-scale ERP, OMS, or eCommerce platform implementations with direct accountability for requirements and product decisions.
• Proven track record writing high-quality BRDs and user stories that are clear, complete, and usable by both business and technical teams.
• Familiarity with order management, product catalog management, pricing and promotions, and customer experience workflows in a retail commerce context.
• Fluent in both business and technology language with the ability to move between executive conversations and detailed functional specifications.
• Strong analytical instincts, including comfort with gap analyses, structured trade-off recommendations, and decision documentation.
• Naturally collaborative with the credibility and communication skills to become a trusted partner for business stakeholders.
• Comfortable operating across multiple programs simultaneously with the organization and judgment to keep multiple workstreams moving.

Req ID: AM35655861