Member Service Representative

Job description:

The Ohio Educational Credit Union has been serving its members with quality financial tools since 1933. Our goal is to assist in building our members' financial future through a full range of superior financial services, education and exceptional value.

We are currently searching for an experienced and energetic financial services professional to join our Lakewood Ohio branch located at 17526 Madison Avenue.

Reporting to the Regional Branch Manager , the responsibilities of this position include:

• Interacting with the membership in a positive manner to ensure good member relations.
• Greeting members, potential members and guests to OHecu in a professional manner. Performing all teller related transactions and cash handling (including ATM, CDM and vault) activities for OHecu members and shared branching customers.
• Actively promoting products to members.
• Assisting members in their understanding of the benefits and services available to them through an OHecu membership.
• Opening new memberships
• Assisting members and potential members with products that include but are not limited to savings, checking, loans (secured, unsecured, vehicle, HELOC, etc) IRA’s, credit life/disability insurance and credit/debit card products. This includes explaining the products/services, providing available resource materials, assisting with the completion of required paperwork for the product and soliciting the assistance of other OHecu staff to help deliver that service to the member.
• Assisting members with issues pertaining to their accounts/services at OHecu.
• Other related and unrelated duties as assigned.

Applicants should have a successful work history in a sales/customer service position within a financial services environment (bank, credit union or savings and loan). Must be willing to float on occasion to assist at our Oberlin branch and therefore have reliable transportation.

Applicants must be able to work a Tuesday through Saturday schedule. This is a full-time position (@ 37 hours per week). We offer a comprehensive benefit package (health, dental, life/disability, 401(k), paid holidays and a generous PTO allowance) - along with an incentive compensation program.

Job Type: Full-time.

Pay: $16.00 - $19.00 per hour.

Expected hours: 35 - 40 per week.

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid time off.

Shift:

• Day shift.

Experience:

• Customer Service: 3 years (Required).
• financial services: 3 year (Required).

Work Location: In person.

About The Ohio Educational Credit Union:

The Ohio Educational Credit Union has been serving its members with quality financial tools since 1933. Our goal is to assist in building our members' financial future through a full range of superior financial services, education and exceptional value.