Specialist - emergency department - hospital
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Patient Access Specialist - Emergency Department THIS IS A COLLECTIVE BARGAINING UNIT POSITION Shift/Schedule:- Part Time - Scheduled for 12 Weekly Hours (1 12hr shift/wk)
- Shift Time - Can rotate between 7a-7:30p, 11a-11:30p, and 7p-7:30a, or 11p-11:30a
- This position will have scheduled shifts every other weekend and holiday
- Provides excellent customer service and communications skills with patients, medical staff, and the general public
- Must possess the ability to troubleshoot and resolve problems promptly
- Performs registration and basic insurance verification, ensuring accurate patient identity for billing
- Maintains the confidentiality of all patients’ records and accounts
- Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
- Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
- Other duties as assigned
- High School Degree or GED
- Associate Degree preferred but not required
- Prior experience in patient registration/healthcare preferred but not required
- Knowledge of medical terminology is preferred but not required
- Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
- Engage with staff and patients in a professional manner
- Basic math skills
- Benefits offerings vary according to employment status
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