Receptionist

Receptionist :

FT position with comprehensive insurance benefits, generous paid leave, retirement plan eligibility with employer match, and EAP. Currently assigned schedule: two day shifts; three combo day/early evening shifts, M-F, with schedule subject to supv./agency change according to coverage needs; evening shift coverage. Effectively utilize the telephone system along with the agency computer system (including accurate data entry), other computer programs and other office equipment in the performance of assigned job duties to produce the maximum amount of high quality work. Includes expeditious, courteous and accurate handling of all incoming calls. Routinely meet department specific productivity expectations. Accurately schedule, cancel, and reschedule appointments to maximize productivity and provide excellent customer services. Consistently maintain a courteous, professional and helpful manner in assisting clients, staff, and the general public. Promote a positive image as agency representative. Adhere to all agency and HPAA requirements regarding client confidentiality. Effectively process re-determinations according to supv. guidelines. Accurately prepare intake/reopen letters and process screening forms appropriately (to be completed daily). Accurately generate recaps, generate print and distribute appointment slips as applicable. Consistently verify accuracy of recaps, add and remove ISLs in the computer and on the recap. Verify MITS/abstract information and document on the recap. Deal with crisis situations in a calm, professional manner, utilizing appropriate Center procedures and training. Consistent, timely and accurate completion of time, leave, fax forms/reporting, etc. Regular attendance and adherence to work schedule. Other duties as assigned/needed. E.O.E. Minimum Requirements : High school diploma or GED and one year related experience required. Ability to operate a multi-line phone system and sit for long periods of time, deal calmly and effectively with the public, agency staff, and occasional crisis stations. Work independently and have strong customer service orientation with a pleasant voice and professional demeanor. Proficiency in computer keyboard data entry and operation of other various standard office equipment required. Both knowledge of Microsoft Office (Word) and behavioral health system preferred. Criminal background BMV, drug screen and credit check clearances required. Apply : Submit a letter of interest and current resume to HR Coordinator, CCMHC, Attn: Recep., P.O. Box 429, Lisbon, Oh. 44432, or HR Fax at (330) 420-9954, or to [email protected] or visit this agency's web site to access additional information and employment application.