Medicare Call Center Specialist - 162956
Job Description
Job Description
Member Services Representative (Contract Role)
Pay: $19.00–$19.50 per hour
Location: Akron, OH
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Type: Full-time, Contract (Late November – March)
About the Role:
We’re looking for a friendly, reliable team player to join our healthcare delivery team for a short-term contract running from late November through March . In this role, you’ll help members by answering questions about their health insurance—like benefits, billing, enrollment, and claims. You’ll be the first point of contact for many of our members, so great communication and a helpful attitude are a must.
What You’ll Do:
- Answer phone calls and emails from members in a polite and professional way
- Help solve problems and make sure members get the information or help they need
- Keep accurate notes about each interaction in our computer system
- Work with other departments to make sure member issues are handled quickly
- Maintain member privacy and follow company policies
- Meet performance goals for accuracy, communication, and service quality
What We’re Looking For:
- High school diploma or GED (some college is a plus)
- At least 1 year of experience in customer service, preferably in a call center or office setting
- Medicare experience required — understanding of health insurance processes, claims, or benefits
- Strong computer skills (Windows, email, digital files, etc.)
- Excellent communication skills—both written and verbal
- Able to stay organized, multitask, and stay calm under pressure
- Comfortable sitting for long periods and occasionally lifting up to 20 pounds
Why You’ll Love It Here:
- Consistent weekday hours — no nights or weekends
- Supportive team environment
- Chance to gain valuable experience in the healthcare industry
- Competitive pay for a short-term opportunity
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