Account Specialist II- Chase Military Services

Job Description

Bring your customer-first mindset to work that directly supports people who serve. You’ll help customers find clear answers and practical solutions while meeting important regulatory requirements. You’ll build confidence across multiple tools and channels, with coaching and a team that supports your growth. If you’re energized by problem-solving and meaningful conversations, this role is for you.

As an Account Specialist II within our Chase Military Services team, you will be responsible for handling inquiries related to the Military Lending Act (MLA), Servicemember Civil Relief Act (SCRA), and Americans with Disability Act (ADA). You will ensure compliance with regulatory requirements while delivering exceptional customer service. Your role will involve navigating multiple technologies, problem-solving, and exercising independent judgment to support our customers effectively.

Job responsibilities

• Navigate multiple technologies while staying engaged with customers
• Exhibit strong problem-solving skills
• Maintain accuracy and attention to detail
• Apply critical thinking and exercise independent judgment
• Abide by all applicable regulatory and department practices and procedures
• Demonstrate strong customer focus and engage in detailed conversations
• Treat customers with respect and demonstrate sensitivity and compassion in difficult situations
• Exhibit personal excellence, including punctuality, integrity, and accountability
• Work independently and collaboratively in a team environment

Required qualifications, capabilities, and skills

• High School diploma/GED required
• Willingness to work in an environment that requires 100% phone-based customer interaction
• Minimum of one year of customer interaction or customer support experience, either by phone or face-to-face
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

Preferred qualifications

• Experience supporting more than one CCB Operations Function/Line of Business

Additional information

• Candidates must be willing to work schedules during Monday thru Friday from 8:00am to 5:30pm.
• This role is hybrid and is located in Columbus, OH only. It does not offer relocation assistance or immigration sponsorship.
• This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.