Front of House Service Staff - Servers, Bartenders, Service Assistants

Job Description

Job Description

Job Title: Front of House Service Staff

Department/Location: FOH

Supervisor: General Manager/Operations Manager/ Assistant Managers

Compensation: Hourly Wage + Tips (Tip Pool with Bonus)

Company: Envision Cinemas is a multi-screen dine in movie theater with virtual reality, bar, and private event space. Envision brings back the glory of cinema’s past with a modern twist. From our full bar & lounge to the push-button service in our modern recliners.

Job Description: The Front of House Service staff is responsible for providing an excellent dining and viewing experience to guests of our Cinema, explaining our concept to newcomers, knowledgeably guiding our guests through our menu offerings, demonstrating salesmanship and dedication to guest satisfaction.

Job Purpose: To ensure guest satisfaction during their dining and viewing experience, by providing genuine hospitality and maintaining a clean and safe dining space for guests to enjoy. Our front of house model for staff, is for everyone to start at the same position, and your promotions to future positions are based on performance, skills, and passion to succeed. Promotions to new positions are rewarded by large portions of the tip pool and higher percentage of bonus tip pools. Please note that some tiers require certain age requirements that are mandated by law (i.e. Tiers that allow carry of alcohol, bartending, etc..)
J
ob Qualifications:
• Read, understand, and comply with all parts of Employee Handbook
• Ability to accurately exchange currency with guests
• Ability to bus/pre-bus with or without support staff
• Reliable transportation to and from work
• Works days, nights, holidays and/or weekends as required
• Ability to use concise language to communicate between guests and BOH
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be attentive to details and able to multi-task
• Strong time-management skills
• Commitment to quality serve and food and beverage quality
• Ability to provide excellent customer service for all guests in our Cinema
• Is eager and willing to learn and develop new skills
• Coachability
• Competitive spirit
• Confident, Great Attitude, High Energy and Drive
• Supports the management team and company goals/visions

Job Tasks: (Tasks are assigned in specific tiers)
• Adhere to company standards and service levels to increase sales and provide excellent guest experiences
• Inform guests of any Limited Time Offers or promotions (Wine Wednesday, Souvenir items, etc)
• Fluency in all food and beverage menus with knowledge of allergies and aversions
• Walking new guests through our dining concept and relevant equipment with concise explanation
• Accurately and concisely ringing in orders, ensuring modifications are as requested
• Timing orders and courses throughout the dining experience, helping to prevent unnecessary back up in BOH, and promoting additional guest purchases
• Using appropriate level of volume during features, and kneeling to prevent obstruction of viewing screen
• Create and sustain regulars with focus on building rapport
• Understand and communicate with managers regarding guest experience to repair any damaged guest experiences
• Ensure compliance with operational standards, company policies, and Federal/State/Local laws
• Ensure alcoholic beverages are served only to guests over the age of 21 and monitor guest consumption
• Ensure theater operations are running smoothly by completing all “Jolt” checklists and assigned side-work in a timely manner
• Pro-active in getting things done and exceeding expectations of both guests and team members
• Safely handling food, and maintaining general cleanliness of our Cinema
• Maintain a positive, friendly demeanor throughout the entirety of shift
• Comply to all manager requests for any cleaning tasks or other duties
• Complete training programs and attend classes as directed
• Demonstrating flexibility and willingness to perform tasks outside of an assigned position
• Adhere to company standards of cleanliness in all areas of our facility
• Ensure proper use of chemicals while cleaning, and proper use of any equipment
• Ensure restroom checks happen hourly by completing “Jolt” checklists
• Enforce and follow all Envision Cinemas policies, such as performing bag checks or enforcing our No Outside Food or Drink policy
• Maintaining a spill sheet for applicable positions
• Maintain guest interaction with filling of beverages, waters, and popcorn
• Serve guests in all areas of the building
• Assist guests with purchase of movie tickets, fudge, lottery tickets and Virtual Reality
• Greeting and welcoming, answering questions, thanking, and saying goodbye to guests

Physical Requirements
• Ability to speak and hear
• Ability to stand and walk for long periods of time
• Ability to reach, bend, stoop, and frequently lift up to 45lbs.

Benefits/Perks
• Competitive Pay
• Growth Opportunities
• Free Movie Tickets
• Discounted Food while on shift