Customer Relations & Accounts Receivable Supervisor

As the Customer Relations & Accounts Receivable Supervisor this role is responsible for leading the delivering of excellence in service and contributing to the mission of protecting businesses people and time. This role will work directly with Customer Relations team to reduce delinquent accounts coordinate payment resolution and administer communications regarding collection issues and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals. The Customer Relations & Accounts Receivable Supervisor provides back-up and support to the Customer Relations & Accounts Receivable Manager and Lead.

RESPONSIBILITIES

• Supervise the Customer Relations & Accounts Receivable Account Specialists
• Oversee timely and accurate daily cash application
• Assign work to review customer receivables and coordinate payment resolution
• Communicate with internal and/or external customers and various units regarding collection issues
• Collaborate with the Customer Relations team to complete tasks in a timely manner
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Facilitate invoice dispute resolution discussions with the customer the Field and the local Customer Relations team
• Enlist the efforts of management when necessary to accelerate the collection process
• Follow work process to communicate and collaborate with employees at all levels
• Establish and maintain effective and cooperative working relationships with customers
• Perform training as requested
• Conduct performance evaluations according to organization guidelines
• Perform other duties and/or special projects as assigned

Qualifications :

• High school diploma or GED required
• 3-5 years collections experience preferred
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills
• Outgoing & assertive personality not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel Word)
• Experience with Microsoft Great Plains and D365 software preferred

Additional Information :

Employee must be able to successfully handle the physical demands of this position which include the following:

• Hours of operation are 8 a.m.- 5 p.m. M-F
• 40-hour work week
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• While performing duties of this job the employee is regularly required to talk or hear
• Proficient literacy
• The employee frequently is required to stand walk or reach with hands and arms

Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability. 

Remote Work :

No

Employment Type :

Full-time