Risk Management - Risk Oversight Lead for Commerce Payments - Executive Director

Job Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As the Risk Management Oversight Lead for Commerce Payments Executive Director in the Consumer & Business Banking Risk Management group, you will play a pivotal role in safeguarding our payment products and services. In this Executive Director position, you will evaluate and recommend effective fraud and scam controls to Chase's agile product owners for both new business initiatives and existing payment processes.

Leveraging your expertise in digital wallets, tokenization, co-branded cards, and other innovative payment features, you will proactively identify and assess potential risk scenarios. You will serve as a key member of the Risk Oversight team’s second line of defense, reviewing product and feature designs and advising on robust controls to ensure secure and resilient card solutions for our customers. You will also manage and lead a small team of individual contributors.

In addition, you will work in partnership with Legal, Compliance, and Controls teams to address emerging issues and concerns, providing timely and actionable guidance. You will also communicate critical product challenges and risk insights to senior leadership, helping to shape strategic decisions and drive continuous improvement in our risk management practices.   

Job Responsibilities

• Look for ways payment use cases can potentially facilitate fraud and scam scenarios, as well as operational and reputational risk
• Evaluate new payment features or modifications to existing services to ensure that the Product team has identified all the risks and has included appropriate controls to mitigate risks
• Know the wallet payment flows you oversee just as well as the Product team
• Have a working knowledge of cross-channel controls that are used to mitigate inherent risk in Digital
• Reliably represent the interests of other internal stakeholders in risk management
• Collaborate with the business to solve problems but escalates within the risk management framework when the business exposes the bank to risk in an unsafe way
• Stay abreast of new/changes in provisioning, tokenization, authentication, technology, and Digital financial services
• Deconstruct and explain complex concepts and issues in a business-friendly manner to senior/executive management
• Work effectively as an individual contributor and collaborative team member on simultaneous projects.
• Possess excellent verbal and written communication skills and the ability to interact professionally with executives, managers, and subject matter experts
• Work well in a team environment, including cross-functional teams

Required qualifications, capabilities, and skills

• Bachelor's degree
• Minimum of 10 years in a Risk function (Fraud, Scams, or Reputational Risk)
• Minimum of 5 years managing teams
• Experience with digital and commerce payments, i.e. Zelle, wallets, RTP, cards, etc
• Ability to defend positions and influence with quantitative analysis developed with an analytical team
• Ability to work effectively with both business and technically oriented individuals
• Excellent written and verbal communication skills
• Ability to work in a diverse and inclusive environment

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.