Claims Assistant

Universal Shield Insurance Group (and its member companies – Universal Fire & Casualty Insurance Company ( and Shield Indemnity, Inc. ( has an opening for an experienced and proactive Claims Assistant at our Dublin, Ohio, office located in Bridge Park. This position requires on-site presence in the office five days a week to support team collaboration and operational needs.

Guided by an entrepreneurial spirit, Universal Shield Insurance Group is a hybrid property and casualty insurer and Insurtech that provides innovative insurance solutions to underserved markets for small businesses on both an admitted and surplus lines basis. Via online state-of-the-art agency portals, we design our products intuitively and device-agnostic to accelerate competitive underwriting decisions for our partners and customers.

Our internal Claims Department is seeking an ambitious Claims Assistant who is a self-starter and accomplished multi-tasker who strives to deliver world-class service to key stakeholders, including Claims Department members and Company underwriters, as well as our outside vendors, agents, and customers. This position is an excellent opportunity to be an integral part of a growing insurance company, working with professionals who have a proven track record of business success.

Key Responsibilities:

• Assist with claims file set-up, ensuring all loss and policy documentation is properly imaged.
• Responsible for reporting of Medicare-eligible claims via MSP Navigator. Must be able to understand Medicare queries, compliance, and procedures. Work directly with members of the Claims Department and the Company’s Medicare vendor to ensure Medicare compliance. Track compliance and communicate to adjusters and managers on a routine basis.
• Prepare, send, and track necessary policy disclosures and form letters.
• Prepare assignments for field adjusters and defense counsel.
• Mail, email, and track coverage determination letters.
• Assist with the collection, tracking and process of deductibles and other recoverable payments.
• Assist members of the Claims Department with file maintenance and organization, including mail and email, as needed.
• Handle intake calls for initial claim reporting and set-up.
• Pursue final invoices and closing documents from independent adjusters and defense counsel.
• The ability to cross-train responsibilities with CEAs in other departments.
• Create various claim-related tasks for the members of the Claims Department.
• Support claim investigations by obtaining police reports and performing docket searches, Google searches, and social media searches.
• Complete other duties assigned by the Claims Specialists, Claims Attorneys, and management.

Qualifications:

• Education/Certification: Associate degree or paralegal training preferred.
• Experience Required: Minimum of one year insurance related work experience. Minimum of one year Medicare compliance experience. Experience with MSP Navigator is preferred.
• Skills/Abilities: Ability to communicate effectively; solid analytical skills; demonstrated organizational, problem-solving and prioritizing skills.

Universal Shield Insurance Group offers an industry-competitive benefits package including health insurance with a company-contributed HSA, dental insurance, vision coverage, short term disability insurance, long-term disability insurance, AD&D insurance, Employee Assistance Program (EAP), and other lifestyle and family-friendly and work/life balance benefits. We also offer a company-matched 401K, unlimited PTO for exempt employees, and other ancillary workforce benefits. Applicants selected for interviews will receive more information on our full company benefits program.

Universal Shield Insurance Group (and its member companies – Universal Fire & Casualty Insurance Company and Shield Indemnity Inc) is an equal opportunity employer. Discrimination of any kind, including race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy or on any basis prohibited by federal, state, or local law is not tolerated at Universal Shield Insurance Group.

About Universal Shield Insurance Group:

USIG targets property and casualty insurance for small and medium businesses that are managed in such a way that they deserve to qualify for, and enjoy, the additional advantages in security and coverage offered by an admitted product. We also offer an E&S product for those accounts that may qualify for our admitted market product after a few years of successful operation. We work exclusively with our appointed wholesale General Agents that demonstrate a commitment to professional underwriting practices and have multi-decade relationships with our underwriting teams. USIG incorporates a state-of-the-art risk acceptance process, employing expert underwriting rules, advanced analytics, machine learning, and external data sources to supplement standard risk information. USIG and its insurance entities (Universal Fire & Casualty Insurance Company “UFCIC” and Shield Indemnity Incorporated “Shield”) maintain an AM Best Financial Strength Rating (FSR) of A- (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of “a-“. UFCIC also maintains a Demotech Financial Stability rating of A (Exceptional) and is Treasury Listed for surety bonds up to $5.9M. USIG also underwrites the Surety line of business through our admitted company, providing bonds for the Commercial, Contract and Specialty Surety markets. Through our proprietary, cutting-edge portal Bondramp.com, we provide agents at all levels access to a large library of competitively priced commercial and transactional bonds, immediately delivering many bonds upon the Principal’s payment. Conveniently, BondRamp.com and is available 24x7x365 and accessible by computer, tablet, or mobile device. We have corporate offices in Waterford and Grandville, Michigan as well as Dublin, Ohio.