Information Analyst - Full-Time, Hybrid (Wooster, OH)

Job Description

Job Description

WOOSTER COMMUNITY HOSPITAL

JOB DESCRIPTION

Information Analyst

About the Role

Wooster Community Hospital is seeking an Information Analyst to transform raw data into clear, actionable information that supports decision making across the health system. Working closely with department directors and administrative leaders, the Analyst designs and delivers the reports, dashboards, and analytical tools that advance operational performance, support cost management, and strengthen the quality of care we provide to our community.

This role is highly collaborative and business-facing. The successful candidate will develop a deep understanding of the organization’s operations, serve as a trusted resource to leaders seeking to interpret and act on their data, and take ownership of analytical projects from request through delivery. The position offers meaningful opportunities for professional growth and the satisfaction of producing work that has a direct, visible impact on how a community hospital serves its patients.

We are looking for a candidate who combines technical proficiency with strong analytical judgment — someone skilled in both the discipline of querying data and the communication that makes it useful to others. Wooster Community Hospital offers a collaborative team environment, exposure to every area of the organization, and the stability and mission of a respected non-profit community hospital.

Main Function

Collaborates with the Administrative team, Service Line, and Department leaders to support strategic, tactical, and operational initiatives designed to enhance overall organizational performance. This position provides analytical support for the collection and aggregation of raw data into clear, visual information for effective decision making — producing reports, dashboards, and tools that support business and operational initiatives across the organization. The Analyst adheres to organizational policies and procedures, regulatory compliance, and professional service standards.

RESPONSIBLE TO: CIO, Information Systems

Must-Have Requirements

• A Bachelor’s degree with an analytical field of concentration (e.g., Statistics, Mathematics, Computer Science, Business/Management, or Economics) or equivalent experience.
• Working SQL ability — able to write queries, understand relational database structures, and pull data from multiple sources.
• Strong Microsoft Excel skills (formulas, pivot tables, data manipulation), along with proficiency in PowerPoint and Access.
• Experience building reports and dashboards using a business intelligence / data visualization tool (e.g., Power BI, Tableau, or SSRS).
• Strong written and verbal communication skills, with the ability to translate data into clear, actionable information for non-technical audiences.
• No written disciplinary action within the last 12 months.

Preferred Attributes

• A Master’s degree in Business with a concentration in Quantitative Analysis.
• 3+ years of business analytics experience, preferably in acute healthcare (predictive and comparative analysis, regression analysis, and data management systems).
• Advanced SQL, including stored procedures; familiarity with data warehousing and ETL concepts.
• Meditech (or comparable HCIS/EHR) experience.
• Project management experience.

Other Requirements

• Follow appropriate Service Standards.
• Ability to utilize AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You).

Position Expectations

All expectations detailed below are considered ADA Essential.

Leadership

1. Demonstrates initiative and responsibility to develop personal, leadership, and professional goals/objectives and determines methods to meet them.
2. Facilitates teamwork by adhering to Service Standards; demonstrates the ability to lead projects relating to the position.
3. Accepts and responds to change productively while maintaining a positive attitude.
4. Role-models professional best practices and behavior and a desire to expand their skill set.
5. Demonstrates conflict-resolution skills.
6. Participates on assigned teams and/or committees: unit, departmental, and hospital based.
7. Demonstrates initiative, innovation, and leadership in advancing the use of data to effectively drive decisions.
8. Supports the mission, vision, and values of the organization.

Communication

1. Demonstrates exceptional written and oral communication skills.
2. Maintains awareness of verbal and non-verbal communication in interactions with staff, other departments, customers, physicians, patients, and families.
3. Collaborates and communicates effectively and positively with all members of the WCH health care team.
4. Demonstrates empathy and understanding in communicating issues with customers.
5. Utilizes AIDET strategies to foster positive communication.
6. Maintains patient and staff confidentiality in all communication interactions: written, verbal, electronic, and digital.
7. Able to interview customers to collect the information needed to understand a problem or request.

Operations

1. Utilizes proven data modeling techniques to analyze data and present information in the proper visualization format.
2. Creates and monitors dashboards and real-time or near-time information metrics.
3. Performs data surveillance to identify trends and opportunities for improvement.
4. Gathers, evaluates, and tracks information from a range of sources and turns data into meaningful information used for decision making.
5. Drives information insights through data exploration, interpretation, report development, and visual storytelling.
6. Ability to multitask and work in a fast-paced environment, reacting quickly to requests and changing priorities.
7. Pushes information out to managers and leaders to make them aware of changes in trends; educates and works directly with leaders for better understanding of their information.
8. Uses hospital HCIS data and other sources to analyze trends and implement proactive strategies to address issues and measure impact.
9. Analyzes historical provider trends and experience to support the Hospital’s move to alternative payment methodologies.
10. Well versed in data best practices, including efficient querying techniques, logical database design, troubleshooting, validation of results, reconciliation of data sources against production reports, and process documentation.
11. Assists with the control of cost through the judicious use of human and material resources.
12. Researches strategic, tactical, and operational aspects of organizational programs and services and assists in identifying, developing, and assessing improvement opportunities.
13. Gathers, evaluates, and submits hospital data to outside entities as requested by leadership (e.g., OHA, Press Ganey).
14. Other special assignments/duties as determined by leadership.

Customer Service

1. Proven ability to work independently and as part of a team while building solid partnerships with both internal and external business partners.
2. Provides a high level of expertise and customer service to delight business customers through innovative and impactful analytic deliverables.
3. Displays a positive attitude; treats others with honesty and respect; speaks positively in all internal and external customer interactions.
4. Assesses customer satisfaction when rounding on customers/users and uses the appropriate chain of command for unresolved issues or problems.
5. Uses AIDET to optimize the customer’s experience and develop positive relationships with other departments.

Staff Development / Professional Growth

1. Annual/ongoing competency validation to assure proficiency in performing assigned tasks.
2. Demonstrates initiative and accepts responsibility for personal/professional growth; identifies own learning needs and develops and implements a plan to address them; seeks guidance from peers and management as necessary.
3. Accepts feedback as an opportunity for growth.
4. Demonstrates knowledge and understanding of new policies, procedures, and initiatives, obtained via staff meetings, communications, required education, and discussion with leadership and peers.

Performance Improvement

1. Able to assist the organization with LEAN initiatives.
2. Identifies processes to be improved and communicates them to the management team.
3. Works to implement performance-improvement ideas to ensure their success.
4. Develops and maintains an ongoing understanding of best practices as they relate to areas of service.

Rev: 06/2026