Business Analysis Manager- Vice President

Job Description

Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.

As a Business Analysis Manager in Business Banking, you will manage the entire lifecycle of data risk management and oversee the business requirements and shared spaces inventory used by Business Banking. You will ensure Business banking adheres to requirements set forth in policies, standards, and procedures. You will serve as the Champion for five pillars: Data Risk Management, Intelligent Solutions, User Tools, Record Retentions, and Privacy and provide oversight/feedback. You will be able to drive operational excellence and partnership alignment while working independently, navigating across the landscape of Business Banking and beyond, including managerial responsibilities.

Job Responsibilities:

• Lead a high-performing team and foster professional development through coaching
• Understand and document business requirements and end-to-end business processes
• Attend firmwide council meetings to stay informed of regulatory changes
• Ensure compliance with standards, policies, and regulations to maintain consistency and trust
• Serve as a subject matter expert on privacy regulations and requirements
• Partner closely with Legal, Risk, Compliance, and Control Management teams
• Develop and execute initiatives that support responsible business growth
• Identify and implement strategic process improvements and efficiencies through automation
• Introduce and enhance controls to maintain strong and sustainable processes
• Foster positive relationships with internal stakeholders at all levels, including senior leaders
• Communicate effectively to manage cross-functional partnerships and drive alignment across teams

Required qualifications, capabilities, and skills:

• Minimum of 5 years of experience in the financial services industry, specifically in Business Banking, Change Management Oversight, Controls, Compliance, Risk, or Audit
• Proven experience in people management
• Ability to think strategically and make decisions that align with business objectives/priorities
• Exceptional verbal and written communication skills
• Ability to adapt and proactively mitigate risk to clients and the bank
• Problem-solving capabilities with attention to details; solutions mind-set
• Proficiency with managing multiple tasks, meeting due dates, and balancing competing priorities effectively
• Understanding of operational complexities and their translation to risk
• Collaborative mindset with a focus on continuous improvement, skills of the future, intelligent tools, and capabilities
• Proficiency in Microsoft Word, PowerPoint, and Excel

Preferred qualifications, capabilities, and skills

• Bachelor’s degree
• Strong knowledge of Business Banking processes, procedures, and internal business systems
• Technical proficiency in internal controls, operational risks, and infrastructure, such as CORE
• Experience with business and technical requirement documents along with authoring

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.