Occupancy Specialist

Occupancy Specialist

Please submit a cover letter and resume to [email protected] by Friday, June

12, 2026.

Organization

As a community-led non-profit provider of affordable housing, Northwest Neighborhoods

(NWN) equitably fosters diverse, vibrant neighborhoods that are physically and socially

connected, where anyone can thrive. Northwest Neighborhoods provides affordable

housing to more than 320 households, owns and manages over 20 storefronts and

commercial spaces, and stewards the historic Capitol Theatre.

Position Overview

NWN is seeking an Occupancy Specialist to support individuals and families in accessing

safe, stable, and affordable housing. This position is responsible for determining eligibility,

leasing, and maintaining occupancy records for NWN’s portfolio while ensuring

compliance with federal, state, and local regulations.

The Occupancy Specialist works collaboratively with residents, community partners, and

internal staff to promote housing stability, provide trauma-informed customer service, and

support the organization’s mission of serving the community through quality affordable

housing. This role requires a compassionate approach when working with vulnerable

populations, including individuals and families experiencing housing instability, financial

hardship, disabilities, or other barriers to housing.

Reports to: Deputy Director of Property and Tenant Services

Responsibilities

• Assist applicants and residents through the affordable housing application and

certification process with professionalism, empathy, patience, and respect.

• Determine program eligibility in accordance with applicable housing regulations,

including LIHTC, HOME, HOPE VI, and others.

6516 Detroit Avenue, Suite 1

Cleveland, OH 44102

216.961.4242

nwneighborhoods.org

• Verify income, assets, employment, student status, and other eligibility information

through third-party verification methods.

• Complete and maintain initial certifications and related compliance

documentation; be crossed trained in annual and interim certifications.

• Maintain accurate and organized resident files, electronic records, waitlists, and

applicant tracking systems.

• Process and post daily incoming payments in an accurate and timely fashion.
• Review and reconcile tenant accounts to ensure accuracy and resolve

discrepancies.

• Assist with audits, inspections, and file reviews as needed.
• Assist residents with housing requirements, documentation, and community

resource referrals.

• Support occupancy goals while ensuring program compliance and fair housing

standards.

• Provide resident-centered services using a trauma-informed approach.
• Address resident concerns through clear communication and problem-solving.
• Collaborate with property management, resident services, and compliance staff to

support resident stability and successful tenancy.

Required Qualifications

• 1–3 years of experience in affordable housing, property management, and/or related

field

• Strong interpersonal, organizational, and customer service skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office
• Ability to maintain confidentiality and handle sensitive information with discretion

6516 Detroit Avenue, Suite 1

Cleveland, OH 44102

216.961.4242

nwneighborhoods.org

• Knowledge of trauma-informed practices and ability to work effectively with

individuals from diverse backgrounds and experiences

• Knowledge of Fair Housing laws and commitment to equitable housing practices

Preferred Qualifications

• Bilingual (English/Spanish)
• Familiarity with LIHTC, HUD, or other affordable housing compliance programs
• Experience with Yardi Voyager
• Housing stability and eviction prevention experience
• Experience working with vulnerable populations or in a human services environment

Physical Demands

This role operates in both office and on-site property environments, with regular travel

between affordable housing communities. May involve engagement with residents

experiencing crisis situations requiring empathy, discretion, and professional judgment.

Ability to operate a computer and keyboard. May require reaching, standing, walking,

fingering, grasping and feeling, and the ability to lift or move objects up to 20 pounds. May

require vocal communication for expressing or exchanging ideas, hearing to perceive

information at normal spoken word levels, visual acuity for color perception, preparing and

analyzing written or computer data, determining the accuracy and thoroughness of work,

and observing general surroundings and activities.

Equal Opportunity

Northwest Neighborhoods CDC is an Equal Opportunity Employer.

NWN’s Commitment to Equity and Inclusion

NWN is committed to creating an inclusive and equitable working environment and is

proud to be an equal opportunity employer. Applicants will receive consideration for

employment without regard to race, color, religion, gender, gender identity or expression,

sexual orientation, national origin, disability, age, veteran status, or any other protected

status. Women, BIPOC, and LGBTQ individuals are encouraged to apply.

6516 Detroit Avenue, Suite 1

Cleveland, OH 44102

216.961.4242

nwneighborhoods.org

Compensation

• Annual salary range: $40,000–45,000, commensurate with

experience/qualifications

• Paid Time Off (PTO) accrued at a rate of one (1) day per month during the first year of

employment, then 18 days annually beginning the second year of employment

• 14 paid holidays annually
• Employer contribution to 403(B) retirement program: employer will provide a 50%

match to the Employee’s contribution up to a maximum of 3% of the employee’s

annual salary

• Competitive health insurance offered with 75% employer contribution
• Long-term disability benefits
• Opportunities for professional growth within a mission-driven nonprofit advancing

affordable housing and strong communities

Submission

Please e-mail or mail cover letter and resume by Friday, June 12 to:

[email protected]

Northwest Neighborhoods CDC

Attn: KayLyn Garrett

6516 Detroit Avenue, Suite 1

Cleveland, Ohio 44102

NO PHONE CALLS, PLEASE

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance

Work Location: In person