Claims specialist claims specialist office of risk management

What You'll Do

Under direction of Risk Claims Manager & Risk Administrator, processes & adjusts catastrophic & complex multi-line vehicle & non-vehicle property damage & bodily injury claims:

• examines, processes, and adjusts all assigned liability claims and claim files (e.g., property damage, bodily injury, litigation and subrogation) according to rules, regulations, guidelines and established agency policy and procedures and Ohio Revised Code;
• processes claim documents in timely and accurate manner;
• analyzes data and uses sound judgment to establish case re-serves;
• evaluates claims and negotiates monetary settlements and identifies potential defense strategies;
• performs ongoing review of liability insurance law and revisions.
  
  

Investigates Complex Liability Claims Including Catastrophic Bodily Injury Cases

• obtains information from claimants via telephone, written form and/or in person;
• answers inquiries from claimants and attorneys concerning claim processes;
• contacts physicians regarding medical information, claimants regarding lost wages and attorneys, body shops and insurance companies for policy and claim related information;
• authorizes vehicle rentals;
• assigns independent adjusters and salvage companies;
• recovers monies for losses to state-owned equipment for damages sustained in not-at-fault accidents.
  
  

Maintains Accurate And Complete Electronic Claims Files

• ensures all pertinent information is in file to support payments and future audits;
• updates claim information electronically, prepares vehicle liability reports concerning various activities.
• 48 mos. exp. in processing insurance claims which included 12 mos. exp. in catastrophic property & casualty claims.
• Or completion of undergraduate core coursework in business, public administration, or related field; 24 mos. exp. processing property, liability & subrogation claims which includes 12 mos. in catastrophic property & casualty claims.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
  
  

Job Skills: Claims Examination

Organization

Administrative Services

Agency Contact Name and Information

[email protected]

Unposting Date

Sep 16, 2025, 11:59:00 PM

Work Location

General Services Center

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$30.55/hr to $44.74/hr (entire pay range scale)

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Claims Examination

Technical Skills

Claims Examination, Customer Service, Insurance, Public Relations

Professional Skills

Attention to Detail, Critical Thinking, Interpreting Data, Reasoning, Written Communication

Agency Overview

About Us:

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, which in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

The Administrative Services Division encompasses the Director's Office, which sets strategic directions for the agency, and offices that provide agency management and support services.

The Office of Legal Services supports the mission of DAS by providing services to advance and protect the legal responsibilities and rights of the department through the development of solutions designed to minimize legal liabilities.

Within the Office of Legal Services is the Office of Risk Management, which provides comprehensive risk management programs and services to all state agencies, boards, and commissions, as well as the judicial and legislative branches of state government. Risk Management is responsible for the administration of self-insurance and private insurance programs protecting the assets and liabilities of the State of Ohio.