Physician and Provider Relationship Manager

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose Of Position

In collaboration with Market President, the Physician and Provider Relationship Manager (PPRM) is responsible for incremental improvement of in-network utilization through growth in new patient referrals across the BSMH Product Portfolio. The PPRM uses data to make informed decisions that guide a strategic call plan that delivers high impact face-to-face visits each month. Through quantitative and qualitative analysis, the PPRM prioritizes areas of focus for market leadership to optimize product performance and achieve incremental growth.

• Hire must be local/driving distance to Cincinnati, OH. The PPRM will spend 70% of time in the field (covering their assigned geography) and can work from home the remaining 30%.

Essential Job Functions

• Serves as strategic counsel to Market President, System Strategy and Marketing, Medical Group, and Population Health related to incremental growth opportunities and barriers.
• Acts as strategic growth expert to service line leaders as well as BSMH specialists building a new practice, collaborating to create a high impact growth plan with measurable targets.
• Using national, state, and local trends, benchmarks BSMH performance in KPIs most relevant to growth in product portfolio, identifying gaps and recommending matters most initiatives to market leadership.
• Conducts face to face visits with physicians, providers, and influencers to inform them of new services and/or changes in care delivery to optimize care coordination of in-network offerings for empaneled patients.
• Identifies barriers and facilitates resolution improving care delivery, often resulting in substantial process change and/or new service offerings.
• Identifies physicians and providers at risk of leaving network and partners with market leadership to create and operationalize a retention plan.
• Convenes market stakeholders to discuss and address competitive threats, performance improvement opportunities, and product differentiators to enable incremental growth.
• Aggregates and interprets multiple sources of data to inform creation and execution of strategic call plan, demonstrating measurable growth impact to product portfolio.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

Bachelor’s degree in business, marketing, education, or communications (required)

Master’s degree in business, healthcare administration (preferred)

Work Experience

2 years experience in sales, customer service, education, or marketing (required)

Training

Formal Sales Training (preferred)

Clinical Training (preferred)

Skills

• Convene market leaders and facilitate growth discussion.
• Convent market physicians and providers, facilitating referral discussion.
• Using qualitative and quantitative analytics, complete assessment of product performance.
• Synthesize and summarize business intelligence to market and system leadership.
• Analyze data to create growth (call) plan to achieve KPI target for products in portfolio.
• Execute call plan by conducting and recording physician, provider, and influencer visits.
• Work collaboratively with department leaders to resolve issues and remove barriers.
• Obtain detailed knowledge of clinical and operational characteristics of products in portfolio.
• Understand and optimize use of Salesforce for documentation and report trending.
• Assess performance of peers through quarterly ride-a-longs.
• Schedule and plan physician networking events.
• Attention to detail
• Critical thinking
• Communication with referral sources
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
• Facilitation
• Influencing change
• Collaboration
• Innovative, out of box thinking
• Executive presence
• Project Management
• Agile
• Follow up and follow through

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]