Advanced Engineering Specialist

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As an Advanced Engineering Specialist you will act as a liaison between Service Engineering and the Healthcare Equipment Services organization. You will provide technical leadership, guidance and high-end technical care to Healthcare Service and Sales associates in resolving service issues. In this role you will also be a critical resource of retained product knowledge and expertise supporting engineers with less STERIS product knowledge.

In this role you will enhance service delivery and customer satisfaction by providing high-level technical support in the performance of installations, preventive maintenance, troubleshooting and repair, and validation-related services offered across all Healthcare steam sterilization equipment. Support is provided virtually via Microsoft Teams. As an Advanced Engineering Specialist you work closely with Service Engineering staff to implement appropriate documentation and service improvement ideas identified through the course of performing technical support.

This is a fully remote role with the expectation of travel up to 50% of time, primarily domestic.

What You'll do as an Advanced Engineering Specialist

• Act as a tier two escalation point for Technical and Product Support Specialists responding to Technical Care and part identification for inbound requests from online sources, incoming phone calls and other departments for internal and external customers. Monitors and records incoming support requests and collaborate with department personnel to enable the group to achieve targeted service levels.
• Responsible for ownership of support requests and guidance through a standardized process of remote support towards resolution including hand off to team members for on-site support.
• Provide technical guidance on operation of equipment cycle parameters and machine data responses to service activities to drive remote analysis of equipment health.
• Initiate troubleshooting and service procedure content authoring and creation using Freshdesk, Titania and PLM.
• Manage cost, reliability and availability KPIs for assigned product range.
• Provide mentoring and product history support to Field Service Engineers.
• Represent Equipment Service to manufacturing in addressing manufacturing defects in an Install Escalation system.
• Support new product development of steam sterilizers through remote consultation.
• Provide remote support to Field Service Engineers identifying special spare part requirements, and recommends revisions to corresponding service documentation (Install checklists, PMCL’s, calibration procedures, etc.).
• Assist the Field Service Engineer in the understanding the process of standard service activities (PM, Installation, field repairs, etc.) as necessary.

The Experience, Skills and Abilities Needed

Required:

• Bachelor's degree and minimum 2 years mechanical or electrical engineering or repair.
• Minimum 10 years experience working with STERIS steam sterilizers or smiliar equipment accepted in lieu of degree.

Preferred:

• Experience in maintenance, troubleshooting and repair of STERIS-specific equipment preferred.
• Experience in the execution of equipment qualification services (start up checklists) preferred.
• Practical experience in the service and repair of both electronic and electromechanical equipment preferred.
• Customer interface technical/service experience preferred.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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Pay range for this opportunity is $90,000 - $115,000 . This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.