Staff manager consumer

We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S.

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About the Role:

Kinetic Consumer Outbound Staff Manager owns the acquisition sales strategy and execution for the inside sales teams and oversees the Outbound Sales Team who target consumer sales customers across our 18-state footprint.

What You'll Do:

• Lead, develop, and manage the day-to-day operations of approximately 70-75 people including Supervisors, Consultants, and Sales Executives in the small to medium size telecommunications market space.

• Directly manage, coach, develop and motivate a team of 5 direct reports.

• Drive the business by using a data and analytics approach while researching innovative ways to diversity revenue streams in the small business space.

• Collaborate with marketing to evolve digital marketing strategies while developing campaigns for outbound sales efforts to maximize sales efforts.

• Manage relationship with 3 rd party overflow vendor.

• Work with the sales operations team to design and implement sales forecasting plans for the sales team to meet and exceed goals on a weekly, monthly, quarterly, and annual basis and design and implement sales plans to attain these targets.

• Evaluate and implement updates to the sales compensation plans annually as well as implement strong sales incentives and work with the Human Resource Department to plan and evaluate criteria.

• Partner and build relationships with cross-functional teams across the organization to streamline communication and drive results.

• Manage headcount, hire, train and effectively onboard a stellar sales team.

• Prevent, manage, and own team attrition, own the responsibility for all sales team HR escalations and performance improvement plans as well as set annual goals and measure achievement metrics for sales team members.

• Actively engaged in rep development by participating in the Leadership Development Program

Do You Have?

• 5+ years of experience in SMB Telcom or Tech arena with a proven track record of success in sales in a call center environment with sales agents operating in a centralized or decentralized environment.

• 3 years of experience managing sales teams and providing sales leadership to teams in the Telcom or tech industry.

• 3-5 years of current IVR and call center technology platforms used to conduct business.

• Demonstrated experience in building and motivating sales teams, analyzing sales trends, growing pipeline, and monitoring performance to hit revenue targets.

• Demonstrated experience as a team-building leader, capable of rallying support from both direct and indirect staff to drive shared positive results.

• You have excellent written and verbal communication skills. (Bilingual is a plus!)

• Expert knowledge in various solution-selling methodologies and best practices.

Minimum Requirements:

College degree and 5+ years professional level experience with 1-2 years supervisory experience; or 7+ years professional level related experience with 1-2 years supervisory experience; or an equivalent combination of education and professional level related experience required.

Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Job Details

Job Family Sales

Job Function RIS - Hybrid Outbound

Pay Type Salary