Crisis Hotline Responder

Job Description

Job Description

Description: We invest in you while working together to strengthen our community.

Crisis Hotline Responder

Child Focus

4633 Aicholtz Road Cincinnati, Ohio 45244 (Clermont and Brown County)

Hours: 28-40 hours per week (Evenings and Weekends) / Full-Time, Part-Time, or Piecework opportunities

Are you passionate about making a difference in the lives of children, adults, and families? At Child Focus, we are seeking dedicated and compassionate Crisis Hotline Responder to join our team. This is more than just a job—it’s an opportunity to empower individuals, strengthen families, and build healthier communities.

Our Crisis Hotline Responder provides vital support to individuals experiencing mental health crises in Clermont and Brown Counties. This role is based at our office in Mt. Carmel, Ohio, with potential for remote work after probationary period. Responsibilities include managing crisis calls, conducting lethality assessments, providing referrals, and ensuring effective crisis management.

• Provide immediate crisis management and stabilization support, including suicide risk assessment.
• Collaborate within a team to deliver crisis interventions to adults, children, and families.
• Facilitate linkages to essential services and community resources.
• Maintain accurate client records and comply with Ohio law and Child Focus procedures.
• Collect data and complete reporting required for 988 implementation.
• Employ active listening techniques to de-escalate callers experiencing mental health concerns.

Child Focus Offers

· Competitive Salary

· Comprehensive Benefits

· Medical, vision, dental insurance and EAP program.

· Health Savings and Flex Spending account options with agency match.

· Generous paid time off and extended illness benefits.

· 403(b) retirement plan with generous 6% employer match.

· Company car program and mileage reimbursement.

· Federal Student Loan Forgiveness program eligibility and tuition reimbursement.

· Paid apprenticeships and internships.

· On-site childcare with 25% employee discount.

· Employee wellness benefits.

· Participate in ongoing trainings to enhance professional skills and support program development.

Great Work Life Balance! Employees are supported with flexible work schedules.

Growth and Advancement Opportunities . Leadership is committed to promoting from within and growing the next generation of leaders.

Personal and professional value in the work they do to support children, families and adults. Employees are highly engaged.

Free continuing education and clinical supervision for licensed employees . Child Focus financially supports employee’s professional development.

Degree Required: Bachelor’s degree in Social Work with 2 years of mental health experience

Degree Preferred: Master’s or Bachelor’s in Social Work, Counseling, Psychology

License Required: LSW, LPC, MFT

License Preferred: LISW, LPCC, or IMFT