Central Wide Scheduling Clerk M-F 9a-530p

Job Description

Job Description

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION

Central Wide Scheduling Clerk

Scheduling and Pre-registration for Outpatient Modalities

Not patient facing

MAIN FUNCTION:

• Greets customers in a friendly and courteous manner on the telephone.
• Schedules patient appointments for various/multiple tests performed hospital wide as ordered by a physician.
• Obtains complete and accurate demographic and insurance information and enters information accurately into the Meditech computer system.
• Assists customers who have scheduled appointments with financial assistance by sharing payment options and instructing patients of their Estimates, co- insurances/deductibles and out-of-pocket responsibilities.
• Additional duties performed may include but are not limited to: copying, faxing, verifying orders against scheduled test and answering/placing phone calls.
• Any other additional duties assigned by the department manager/director.

MUST HAVE REQUIREMENTS:

• HIGH School Diploma or GED
• Must be organized and show attention to details.
• Ability to work under pressure, handle multiple tasks in a high stress work area.
• Interpersonal skills including effective oral communication and good telephone etiquette.
• Experience dealing with the public.
• Strong computer skills: managing multiple software applications, typing ≥ 40 wpm.
• Familiarity with medical terminology
• Ability to work independently or as a team, willing to learn multiple duties as necessary.
• No written disciplinary actions within the last 12 months.
• Willingness to change and adapt duties and processes to meet the needs of the organization.

PREFERRED ATTRIBUTES:

• Experience with Meditech
• Registration and/or scheduling experience
• 1 year Radiology Scheduling experience or scheduling experience in Diagnostic Imaging

Leadership

• Accepts and responds to change productively, while maintaining a positive attitude.
• Demonstrates appropriate workplace behavior and competence in job duties. Work habits are consistently adjusted to accommodate multiple responsibilities and are prioritized and completed in an independent and timely manner. Effectively utilizes time management and organizational skills.
• Completes all assignments and competence requirements on time

Operations

• Follows all hospital and Patient Access policies and procedures
• Identifies patient accurately using at least two forms of identification
• Inputs required patient information into computer in a complete and accurate manner
• Monitors registrations and makes follow-up phone calls to ensure accuracy of demographic and financial information.
• Evaluates physician orders for appropriate elements. Reads all physicians orders for instructions and tests ordered, to compare to the scheduled test of the patient to be accurately ordered
• Communicate testing instructions and precaution information at time of scheduling and pre-registration of patient
• Opens and Closes scheduling area according to procedure or requests of departmental managers.

Customer Service

• Displays a positive attitude. Treat others with honesty and respect. Speaks positively in all internal or external customer interactions.
• Assesses customer satisfaction when interacting with patients and other non-patient customers and uses appropriate chain of command for unresolved issues or problems.
• Develop positive relationships with other departments to foster patient satisfaction.
• Always uses courteous telephone techniques when speaking to the physician’s office, patients and other hospital departments.