Power Platform Support & Operations - Japanese

▶︎ Job Details
・ Job Title: Power Platform Support & Operations
・ Work Location: Marysville, OH
・ Employment Type: Full-time/Permanent
・ Salary: DOE (80-100K per yr) + excellent full benefits
・ Visa Support: No
・Language Requirement: English / Japanese

▶︎ Position Overview
This position is responsible for leading Power Platform support and operations for a client in the automotive industry. In addition, the role provides Microsoft 365 operational support as needed, collaborating closely with the Senior Microsoft 365 Specialist to ensure effective service delivery.

▶︎ Key Responsibilities
1. Power Platform Operations
・Daily operations for Power Apps, Power Automate (Cloud & Desktop), Power Virtual Agents, and Dataverse.
・Troubleshoot issues and coordinate resolutions, including RPA bot monitoring and runtime problems.
・Manage environment governance, including DLP policies, environment monitoring, and COE dashboard coordination.
・Handle access control and environment provisioning requests.
・Escalate complex issues to Microsoft Support as needed.
・Provide guidance to U.S. and Japan-based team members on Power Platform operations.
・Perform minor low-code improvements in existing Power Apps and Power Automate solutions when necessary.

2. M365 Operations
・Support daily M365 E5 operations, including Exchange Online, Teams, SharePoint Online, OneDrive for　Business, and Microsoft Advanced eDiscovery.
・Respond to user inquiries and service requests.
・Assist in preparing monthly and quarterly operational reports.
・Handle urgent or exceptional client requests in coordination with the senior M365 specialist.

3. Cross-Border Team Coordination
・Lead and coordinate two U.S.-based team members (Marysville & Los Angeles).
・Maintain communication with 8–9 Japan-based team members.
・Serve as a bridge between English-speaking and Japanese-only members.
・Ensure alignment between on-site operations and offshore support teams.

4. Client Communication
・Maintain close communication with the client on operational matters.
・Participate in operational meetings and status reviews.
・Gather requirements and recommend practical improvements.

▶︎ Qualifications
・Minimum 2 years of hands-on experience supporting Microsoft 365 operations
・Minimum 2 years of hands-on experience supporting Microsoft Power Platform solutions
・Ability to read, understand, and modify existing Power Apps and Power Automate flows
・Experience supporting Power Automate Desktop (RPA) environments is preferred
・Understanding of Dataverse and Power Platform environment governance concepts
・Strong coordination and cross-team communication skills
・Business-level proficiency in Japanese

Preferred Qualifications
・Experience working in bilingual (Japanese-English) enterprise environments
・Experience coordinating cross-border operational teams
・Experience supporting automotive or manufacturing industry clients
・Experience leading small operational teams