Scheduler (Remote)
- Understand project operations and workflow processes to effectively manage scheduling tasks
- Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled
- Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
- Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents
- Document all interactions clearly within the RVM system to maintain accurate records
- Escalate cases requiring additional oversight or assistance to management
- Maintain regular and dependable attendance to support team success
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
- Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
- Computer proficiency, including MS Office
- A positive self-starter attitude with a strong work ethic
- Ability to meet deadlines with organizational skills
- Excellent interpersonal skills and honed attention to detail
- Strong conversational (phone) and email communication skills
- High school diploma or equivalent
- Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work the following hours:
- 8 a.m. - 5 p.m. Eastern time
- Monday through Friday
- Must be able to stick to the schedule reliably
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance (company paid)
- Teladoc: 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work:
- Click here to view Morley's CCPA Notice for applicants in California:
- Click here to view Morley's privacy policy:
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