Account Director
- Clear understanding of the client's business model and lines of business/suite of products
- Establish, build and retain relationships with main buyer and key stakeholders across a complex enterprise
- Establish regular 1:1 meeting cadence with key buyer(s) to temperature check
- Advise and lead the internal team through the client’s perspective (what are we being asked to do, what is the business implication, why does it matter)
- Ensure client issues are resolved with minimum impact to the client and their business by using the escalation process/tools to communicate issues with Delivery leadership
- Be a critical thinker–understand the Client’s business and ensure that the strategy and solutions presented by the agency are aligned to the client’s goals
- Develop written communications/briefs for external alignment with the client and internal alignment with the team that outline the “why” behind a request/a new program/a change and what is “being asked of the agency” to guide the team and collaborate to identify the right solution aligned to the client problem and/or opportunity.
- Establish and align on client goals, KPIs and how to measure performance in order to demonstrate ROI
- Develop communication strategy for storytelling requirements based on who the client is, their position in the organization, how they must influence their own leadership and what purpose the deliverable is intended for
- Ownership of client communication, education, establishment and alignment of goals and desired outcomes, in a manner clients can easily comprehend and leverage within their organization
- Responsible for developing agency growth strategies
- Accountable for achieving agency extension sales goals
- Collaborate with SMEs and agency Leadership Team to develop proactive strategies and present opportunities to support clients’ changing business and market landscape
- Full ownership of the contract development process internally and with the client
- Ensure completion of client touch base meetings, document and communicate back to the team. Develop action plans to resolve any issues or pursue opportunities.
- Ongoing management of Client Health Tracker
- Identify proactive actions required to retain clients based on defined criteria
- Analyze and act upon NPS results
- Achieve client retention/renewal goals
- You’re results-driven and hungry to help both your clients and agency succeed. Goals and problem-solving are what drive you
- You are comfortable managing 5 or more enterprise-level clients, partnering with client managers and c-suite alike, and you have experience navigating complex org-charts
- You are well-versed in business, commerce, technology and marketing and can understand your client’s pain points, effectively articulating those to the team to generate collaborative solutions
- You know the importance of understanding your client’s preferences, knowledge, and personality, articulate that to the team and help shape and simplify our recommendations in order to align with the client’s needs
- You can command a room with ease including when presenting and engaging with others – and you do not shy away from having the tough conversations, with the client’s best interest and the long game in mind
- You are comfortable both leading and collaborating with cross-functional internal teams to strategize, adjust, and meet clients’ goals which starts with putting an emphasis on building trusted relationships with your account teams
- Although you do not directly manage team members, you know how to set an example as the account leader and provide coaching & feedback to help them grow
- When you meet a challenge, internally or externally, you demonstrate a solutions oriented approach paired with integrity, to solve a problem and you’re highly comfortable operating in the “gray area” from time to time
- You take client retention and revenue growth seriously. You track strong metrics to support your performance across these areas and are energized by the prospect of accountability for these objectives in your next opportunity
- Connection to your clients and to your internal team are a big part of the culture in which you thrive
- Clear in your written and verbal communications, adjusting to the audience as needed - those you work with clearly understand what you are saying and can respond easily
- Individually motivated and crave autonomy while staying connected to and collaborating with the team
- Driven to achieve results with a pragmatic and resilient approach
- 5+ years of account management experience in digital marketing, ecommerce, or related disciplines
- Bachelor’s degree or higher in a related field
- Proven record of growing both client and agency businesses
- Competency in managing complex teams and client relationships; particular experience in business development highly desired
- Advanced negotiation, communication, analytical, and writing skills
Recommended Jobs
Driver - GENERAL Application (Part-time) $15/hr
HIRTA is Growing and Needs more drivers. HIRTA is an EEO, where we value diversity and strive to expand representation at all levels in our workforce. $15/hr. I f you like to Drive and Help Oth…
Senior research specialist
Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government and commercial clients a …
Commercial Roofing Foreman
ASI is an Employee Stock Ownership Plan (ESOP) company headquartered in Plain City, OH, serving the low slope roofing needs of industrial, commercial and institutional clients since 2001. Rated #1 …
Field Service Engineer (Bilingual in Mandarin)
Description: Company Summary: Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D and production of fiber laser machines that are widely used for cutting different m…
Customer Care Representative
Bobb Automotive- Bobbsaysyes.com has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center. Are you …
VLSP Paralegal - Helpline
VLSP Paralegal - Helpline Akron, OHVLSP Job Type Full-time Description VLSP Paralegal Organization: Community Legal Aid is a non-profit law firm that believes all individual…
Sales Consultant
Summary Retail Sales Associate/Consultant Rite Carpet One Floor and Home 899 National Road Bridgeport, Ohio 740-635-2447 Do you have a flair for design? A passion for people? Are…
Operations Manager
TITLE: Operations Manager REPORTS TO: VP Operations JOB PURPOSE: Manage Revere’s Operations Department. Create an environment to drive world class service in order to meet company goals. PRIMARY RE…
Optometrist
Optometrist: Sublease + Consulting Stipend & Benefits -Fremont, OH We are looking for a motivated Optometrist that will be our sublease holder for an established group in Fremont, Ohio! DETAILS: …
Scrum master
Scrum Master – Full-Time Location: Hybrid or Onsite Options Available Salary: Competitive + Benefits (Generally $110K - $180K based on experience) Vaco is seeking experienced Scrum Masters…