Quality Engineer NPI & Customer Quality

Proven Leadership Hard Work and Innovation Alive and Well in North America

Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the worlds leading industrial and IT enclosures racks and accessories including high-efficiency high-density power management and climate control systems for industrial data center outdoor and hybrid applications.

Customer Quality Engineer (NPI)

Brief Summary:
The Customer Quality Engineer acts as the primary liaison between Rittal and global customers for all product quality matters with a strong focus on supporting New Product Introduction (NPI) and Advanced Product Quality Planning (APQP) activities. This role ensures customer requirements are integrated into product design and manufacturing processes drives proactive quality planning and leads continuous improvement initiatives within an ISO 9001:2015-certified environment.

Why Work at Rittal:

• Above-average benefits available on the 1st of the month after you start
• 401K Match
• Opportunities for professional development and certifications
• Collaborative innovative work environment

Key Responsibilities:

• Serve as the main point of contact for global customer quality concerns complaints and audits
• Lead root cause analysis and corrective/preventive action processes for customer-reported issues using tools such as 8D Fishbone DMAIC
• Communicate resolution plans and updates to customers professionally and promptly
• Monitor and report customer quality metrics (defect rates warranty claims satisfaction scores) and drive improvement initiatives
• Lead quality planning activities for new product launches in alignment with APQP requirements
• Participate in NPI activities to integrate customer requirements into design and manufacturing
• Collaborate with cross-functional teams (Engineering Production Supply Chain) to ensure robust quality standards during product development
• Validate manufacturing processes through capability studies and PPAP submissions
• Ensure compliance with ISO 9001:2015 and customer-specific quality requirements
• Support internal and external audits including customer and regulatory audits
• Maintain accurate documentation (control plans FMEAs inspection criteria) and records for quality activities
• Identify opportunities for process improvement and cost reduction without compromising quality
• Drive quality improvement initiatives using Lean Six Sigma and other problem-solving methodologies

Qualifications:

• Education:

  • Bachelors degree in Engineering Quality or related field
  • OR Associate degree and 24 years related experience
  • OR 58 years related experience in manufacturing quality role

• Experience & Skills:

  • Strong knowledge of ISO 9001:2015 and quality tools (FMEA 8D SPC PPAP APQP)
  • Experience working with global customers and managing cross-functional teams
  • Familiarity with industry standards (ISO 9001/AS9100)
  • Background in R&D Product Development or developing manufacturing platforms (preferred)
  • Certifications such as CQE Six Sigma Green/Black Belt or Lead Auditor (preferred)

• Core Competencies:

  • Ability to lead and influence cross-functional teams
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills across all organizational levels
  • Detail-oriented organized and adaptable to fast-paced environments
  • Capable of multitasking and managing competing priorities

If you require reasonable accommodation for any part of the application or hiring process due to a disability you may contact the companys Human Resources Department at .

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO including Disability/Vets.

Required Experience:

Manager