Product Support Specialist

Job Title: Product Manager - ERS
Location: Wilmington, OH
Compensation: $70,000.00 - $85,000.00
Contractor Work Model: On-site
Hours: 40.0 hours/week


Overview

Responsibilities
• Plan, direct, and manage the Ideation marketing activities for the Emergency Response Systems (ERS) business, including strategic and tactical initiatives.
• Ensure program(s) are identified, justified, specified, developed, launched, and marketed worldwide within budgeted objectives, focusing on profitability and growth.
• Collaborate closely with R&D within the companies to deliver innovation that meets unmet customer needs and drives business growth.
• Provide leadership during product development from discovery to delivery, ensuring compliance with relevant global standards.
• Coordinate activities between engineering, regulatory, and sales teams to ensure product compliance for intended markets.
• Guide the commercialization process, including value proposition development, pricing guidelines, sales promotion, and distribution strategies with global teams.
• Develop strategic plans including market trend analysis, order, margin, and unit forecasts, competitive assessments, and gap analysis.
• Collect and analyze competitive information including product literature and pricing strategies.
• Drive continuous product improvement regarding quality and functionality to achieve “best in class” products across market segments.
• Implement corrective actions when necessary to optimize product rationalization.
• Ensure global product test standard compliance and certification documentation.
• Provide sales support by answering questions and resolving customer or dealer issues.
• Participate in customer visits and sales training, acting as the subject matter expert.
• Develop relationships with industry thought leaders and organizations, including participation on global vehicle safety boards.
• Facilitate Voice of the Customer and Customer Preference Testing activities as appropriate.

Requirements
• Undergraduate degree in Engineering or Business, Engineering preferred.
• Minimum of three years of experience in product management, engineering, marketing, or innovation with successful programs.
• At least three years of experience in Voice of the Customer and Customer Preference Testing.
• Solid understanding of FDA and ISO process controls and requirements.
• Ability to create and analyze financial models such as NPV, Payback, and IRR.
• Excellent written and oral communication and presentation skills.
• Fluent in a second language preferred.
• Ability to work effectively in a matrix organization and handle multiple projects.
• Strong product affinity and results orientation.
• Experience with prolonged sitting, stooping, bending, standing, and coordination of hand/eye/foot movements as required.
• Ability to travel domestically and internationally up to 30% annually.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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