Field Technician I

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.

Position: Field Technician I

Location: Cincinnati, OH, 45202

Duration: 6 Months

Job Type: Contract

Work Type: Onsite

Job Description:

• Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials.
• Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, Lightwave multiplexing equipment, AC and DC power equipment.
• Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment.
• Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair.
• Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network.
• Responsible for learning all of the systems and applications required to perform the job function adequately.
• Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments.
• Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants
• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.
• Proactively identify potential problem areas to ensure integrity of the network and company. Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered.
• May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
• Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
• AC Power (on limited basis).DC power installs including tertiary and BDCBB. Responsible for asset management processes and replenishment of on-site/truck materials.
• Coordinates shipping and receiving of company and customer materials. Maintains tools, testsets, and all network equipment.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
• With the aid of training and coaching, responsible for learning Client trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively.
• Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations.
• Regularly provides status updates and reports problem situations related to assignments to management.
• Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives.
• With support of manager, ability to identify areas of improvement as applicable.
• Perform other duties assigned by management team.
• Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

Qualifications required:

• Ability to use hand tools, testing instruments, and computerized devices for installation and troubleshooting.
• Capable of diagnosing network or equipment issues under pressure and providing timely solutions.
• Excellent verbal communication skills for interacting with both customers and team members.
• Ensuring accuracy in installations, repairs, and documentation to prevent service interruptions and compliance violations.
• Knowledge of workplace hazards and protocols to protect self and others.

Non-technical Skills are necessary:

• Communication, Collaboration and Teamwork, Critical Thinking and Problem Solving, Time Management, and Customer Obsession.

TekWissen Group is an equal opportunity employer supporting workforce diversity.