Operations and Fulfillment Coordinator

The Operations and Fulfillment Coordinator supports the smooth day-to-day operations of the Mary Foundation, ensuring that products and materials are delivered accurately, efficiently, and on time, while also assisting with quality assurance and inter-departmental coordination. Qualifications: Education and Experience: Degree in Business, Operations, Supply Chain, or related field (or equivalent work experience) is welcome, but not required. Exposure to non-profit, e-commerce, or distribution is beneficial, but not required. Faith Formation: Devout Catholic Work Setting and Schedule: Monday - Friday 9AM to 5PM with occasional flexibility for high demand periods Combination of open office/administrative work and hands-on fulfillment tasks (able to consistently lift up to 40 lbs) Skills:

• Strong organizational and time-management skills
• Detail oriented with accuracy in data entry and reporting
• Effective communicator with problem-solving mindset
• Ability to work independently and as part of a team
• Manual dexterity and proficiency at touch typing

• Process incoming orders and ensure timely and accurate fulfillment.
• Coordinate shipping, tracking, and delivery with suppliers, carriers, and customers.
• Ensure packaging, labeling, and documentation meet organizational standards.
• Manage returns, exchanges, and issue resolution related to shipments.
• Maintain operational awareness and standard operating procedures (SOPs).
• Monitor supplier performance and escalate issues as needed.
• Support compliance with safety, quality, and regulatory requirements.
• Assist in evaluating and implementing process improvements.
• Perform customer service in accord with Mary Foundation standards.
• Track stock levels and maintain accurate inventory records.
• Conduct regular counts and reconcile discrepancies.
• Communicate restocking needs and assist with procurement.
• Identify opportunities to streamline inventory processes and reduce waste.
• Generate and distribute reports on fulfillment, inventory, and operations metrics.
• Assist with budget tracking and invoice processing.
• Provide support for cross-departmental projects as assigned.
• Serve as a point of contact for internal teams and external stakeholders.