Business Analyst - Information Technology

Job Summary:

Serves as a liaison between the campus community, business units and the IT organization in to provide business process solutions to meet departmental and institutional needs. Possess a moderate level of expertise and knowledge of the business unit(s) and the enterprise or third party systems used by the units. Analyze business unit operations and functions to identify gaps and deficiencies with unit or institutional processes and evaluate, recommend, implement and support solutions used to automate or improve processes and functions.

Essential Functions:

30% Assist in the redesign, analysis, development, implementation and support of business processes and systems for business units supported by the analyst. Lead business process re-engineering teams for complex business process redesign. Act as liaison between business units supported and information technology staff in upgrades and new systems and technology that is put in place of support of the business units. Translate high-level business requirements into detailed specifications for technology staff. Identify and resolve issues and conflicts with the project team(s).

20% Analyze issues within supported business processes and systems providing recommendations on these.

20% Prepare testing plans and design and maintain test scripts for the processes and systems that are supported. Conduct testing in support of upgrades and enhancements applied to supported systems.

10% As requested, provide ad hoc reports and queries for business processes and systems that are supported.

10% Maintain user and training documentation for supported business processes and systems. Provide training for primary users of systems and processes that are supported.

10% Maintain system configurations for business processes that are supported.

Additional Position Information:

Education:

Requires a relevant Bachelor's Degree.

Licenses/Certifications/Requirements:

None.

Experience:

Requires a minimum of 2 years experience of business or systems analysis and process improvement. Experience in defining eliciting business requirements and testing. Basic knowledge in defining and documenting business processes. An understanding of current general information technology concepts, theories, trends and systems. Strong written and verbal communication skills and the ability to effectively conduct presentations is required. Strong organizational skills and attention to detail required. Ability to work effectively with all levels of employees. Ability to adapt to and manage shifting priorities, demands and timelines.

Experience in process improvement and change management processes.

Experience with Workday support and Workday Student modules preferred.

Experience with higher education environment preferred.

Application Instructions: In order to be considered for this position, please complete the online application and attach your resume.

Compensation: The compensation for this position is commensurate with experience.

Application Deadline: Review of applicants will begin on March 6, 2026.

FLSA Status (exempt/nonexempt):

United States of America (Exempt)

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

Madilyn Otterbacher

Email:

[email protected]

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our

Non-Discrimination Statement

for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.

All About UA

The University of Akron empowers our people to flourish by delivering an applied and community-connected educational experience and cultivating research excellence. Leveraging our passion and expertise, we create innovative academic opportunities, support the well-being of our students and employees, and prioritize community embeddedness and engagement to impact lives through transformative experience. Through this focus, UA aspires to be the leader in community-focused higher education.

The University of Akron is a lifelong learning partner, recognizing and valuing diverse learning experiences and combining traditional classroom experiences with innovative and robust approaches.

As Zips, we prioritize the well-being of our students and employees, cultivate a culture and community where all can flourish, and act as responsible stewards of our resources and infrastructure by leveraging data to differentiate our processes and systems.

We leverage our urban campus as a responsive and reliable partner to identify and meet the needs of the region. We intentionally contribute to economic and workforce development and civic life through research, innovation and engagement to provide community-embedded experiential learning opportunities that will enhance the UA experience for all students.

We welcome candidates who are passionate about shaping and inspiring the next generation of thinkers, experts, artists and leaders.

For more information about The University of Akron or the Akron community please visit our

About UA

page.

Benefits

The University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees including medical, dental, vision, short and long-term disability, life insurance, and paid leave of absences including time off for illness, vacation, and maternity or paternity leave. In addition, eligible employees and their dependents are provided tuition remission. All staff and eligible non-bargaining unit faculty have the option to request a Flexible Work Arrangement (FWA). The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions. Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b)). Please visit our

benefits home page

for more information.