Vice President of Back Office Operations

Lead with Purpose: Vice President of Operations

Akron, Ohio | Full-Time, Exempt

Why Buckeye?

At Buckeye State Credit Union , we are guided by our core values:

• Connect – We build meaningful relationships with our members, employees, and community by listening, understanding needs, and fostering trust in every interaction.
• Simplify – We strive to make banking easy by removing complexity, streamlining processes, and delivering clear, consistent experiences that put our members first.
• Adapt – We embrace change with agility and innovation, continuously evolving our services, technology, and approach to meet the needs of our members and a dynamic financial landscape.

We’re looking for a strategic, people-first leader to serve as our next Vice President of Operations! This role is ideal for a forward-thinking leader who thrives on translating vision into action—someone who can balance innovation, operational excellence, and member-first service.

What You’ll Do

As VP of Operations, you will be a trusted partner to the CEO and a key driver of organizational success—ensuring our strategies come to life through efficient, compliant, and member-focused operations.

Strategic Leadership & Growth

• Partner with senior leadership to execute Buckeye’s strategic vision.
• Translate priorities into actionable operational plans with measurable outcomes.
• Drive performance improvements that enhance growth, efficiency, and member value.

Operational Oversight & Excellence

• Lead branch and back-office operations to ensure seamless service delivery.
• Champion process improvement and operational efficiency across the organization.
• Manage vendor partnerships for operations and compliance, ensuring quality service, regulatory alignment, and strong value.

Risk & Compliance Leadership

• Oversee compliance programs (BSA/AML/OFAC), Back Office Operations, and Plastic Cards.
• Serve as a key liaison with regulators and auditors.
• Ensure policies and procedures align with regulatory standards and minimize risk.
• Collaborate with branch staff and back-office teams to resolve complex fraud and operational issues, prevent losses, while minimizing fraud risk to the credit union and members.

What You Bring

• 8–10 years of progressive leadership experience in financial services, credit union preferred
• Strong knowledge of credit union operations, lending, and regulatory requirements
• Proven success leading strategic initiatives and operational improvements
• Exceptional leadership, communication, organization, and problem-solving skills
• Bachelor’s degree required; advanced degree or equivalent experience preferred

We offer a competitive salary and a Senior Leadership Incentive Package, along with the opportunity to make a meaningful impact every day.

If you’re a strategic, forward-thinking leader who thrives on building strong teams and reimagining what great service looks like—we want to hear from you.

Apply today at