Maintenance Services Manager

Job Description

Job Description

Maintenance Services Manager

Bedford Heights, OH

Salary: $75,000 – $85,000 + Performance Bonus

Position Overview

We are seeking an experienced and driven Maintenance Services Manager to join our property management team. This is a high-impact leadership role that blends hands-on field engagement with operational oversight, financial accountability, vendor management, and departmental leadership.

This individual will oversee the full maintenance function, including in-house maintenance technicians, vendor dispatch operations, in-house maintenance tech support, and the construction/project management team. While this is a leadership position, meaningful time in the field is expected to support technicians, conduct quality assurance checks, and maintain direct visibility into job site execution.

The ideal candidate is a natural leader with property management experience, strong organizational and financial acumen, and a data-informed approach to managing productivity, service levels, and profitability.

Key Responsibilities

Department Leadership & Oversight

• Provide leadership, direction, and accountability for:
• • In-house maintenance technicians
  • Vendor dispatch team
  • In-house maintenance technicians support team
  • Construction and project management team
• Supervise, mentor, and develop team members through regular coaching and performance evaluations.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Ensure alignment with company policies, compliance standards, service expectations, and profitability goals.
• Participate in leadership meetings and represent the maintenance department with professionalism and confidence.

Field Operations & Quality Assurance

• Spend meaningful time in the field alongside technicians to provide hands-on support and oversight.
• Conduct on-site QA inspections for both in-house technicians and third-party vendors.
• Ensure scopes of work as estimated or approved are completed accurately, thoroughly, and to company standards.
• Identify operational inefficiencies and implement process improvements to reduce callbacks and rework.

Scheduling & Productivity

• Oversee work order scheduling to maximize technician efficiency and minimize response times.
• Monitor work order aging, completion timelines, and service-level targets.
• Adjust staffing and workflows to meet demand while maintaining quality and cost control.

Vendor Management

• Assist with onboarding new vendors in specific trades when applicable.
• Conduct regular vendor check-ins to evaluate pricing, performance, and communication.
• Manage vendor escalations and performance concerns.
• Offboard vendors when quality, compliance, or service standards are not met.
• Maintain a strong vendor network to support scalability and specialized project needs.

Financial Performance

• Own the profitability of the maintenance department, including labor, materials, and vendor costs.
• Research and apply market-rate pricing for maintenance services to ensure competitive and profitable billing.
• Track budgets, margins, and cost controls.
• Identify cost-saving opportunities without compromising service quality.
• Monitor construction and project costs to ensure financial targets are met.

Reporting & Business Intelligence

• Interpret operational and financial reports to assess departmental health and identify trends.
• Prepare and present regular reports on work completed, work in progress, technician performance, vendor performance, and budget vs. actuals.
• Utilize AppFolio and company tools (including AI) to manage work orders, generate reports, and maintain accurate records.
• Collaborate with leadership to align maintenance operations with broader company objectives.

Business Leadership

• Act as a key stakeholder in company strategy by contributing ideas, flagging operational risks, and helping shape department direction.
• Recommend scalable systems, workflows, and process improvements.
• Maintain cross-training across maintenance workflows and systems.
• Step into operational roles when necessary to support service continuity and team stability.
• Collaborate cross-functionally with Client Success, Resident Success, Compliance, Accounting, and Leadership teams to ensure seamless service delivery.

Requirements

• Minimum 3–5 years of experience in property management maintenance, with at least 1–2 years in a supervisory or leadership role.
• Proven track record managing maintenance teams, scheduling systems, and vendor coordination.
• Strong financial acumen with experience managing budgets, controlling costs, and understanding profitability metrics.
• Experience with market pricing analysis for maintenance and repair services.
• Proficiency with property management software; AppFolio experience strongly preferred.
• Ability to interpret operational and financial reporting.
• Excellent communication skills.
• Valid driver's license and reliable transportation.
• Must be able to commute to Bedford Heights, OH (and our other service areas throughout NE Ohio) a minimum of 2 days per week.
• Ability to perform physical field work alongside maintenance technicians when needed.

Preferred Qualifications

• Experience managing multi-family residential portfolios.
• Background in skilled trades (HVAC, plumbing, electrical, or general construction).
• Experience building or scaling a maintenance department.
• Experience overseeing vendor dispatch or construction management teams.

Compensation & Benefits

• Base salary: $75,000 – $85,000 depending on experience.
• Performance-based bonus tied to team productivity, profitability, quality control metrics, and operational targets.
• Hybrid schedule: minimum 2–3 days on-site in Bedford Heights, OH.
• Opportunity to shape and scale a growing maintenance department within a dynamic property management company.

Success in This Role Looks Like

• Work orders are completed efficiently, accurately, and within established timeframes.
• Quality control standards are upheld consistently, with reduced callbacks and resident complaints.
• In-house technicians and vendors operate with clear expectations, accountability, and strong communication.
• Vendor relationships are proactive, professional, and performance-driven.
• Turn times and project timelines improve through strong oversight and coordination.
• Departmental metrics reflect strong productivity and healthy margins.
• Cross-department collaboration improves because maintenance is organized, responsive, and solutions-oriented.
• Team morale remains strong due to consistent leadership, clarity, and support.
• Problems are addressed early through proactive oversight rather than reactive escalation.