Sales Development Representative Team Leader

Sales Development Representative Remote Team Leader

Hybrid Location:

• Must be located in Columbus, Ohio or surround areas and able to work in our Worthington, Office 3 days per week.

We seek a dynamic, results-driven Sales Development Representative Remote Team Leader to train, lead, coach, and inspire a high-performing remote team of sales development representatives (SDRs). This individual will ensure daily “top of funnel” targets are met or exceeded, continuously optimize call center operations, and foster a high-energy, motivated environment that delivers world-class customer engagement.

Key Responsibilities:

Leadership & Supervision

• Lead, manage, and mentor a team of 10-15 SDRs to meet performance goals and KPIs.

• Conduct daily team briefings, motivational huddles, and one-on-one performance reviews.

• Create a culture of accountability, enthusiasm, and continuous improvement.

Performance Management

• Monitor real-time call activity and campaign progress using Salesforce (or other CRM tools) and dialer tools.

• Analyze performance metrics, generate actionable insights, and implement strategies to optimize results.

• Manage scheduling, call routing, and workload balancing for maximum efficiency.

Training & Development

• Enhance and implement “best in class” onboarding training and continuous skill development programs.

• Develop SDR resources/tools (e.g., call scripts, objection-handling techniques, and compliance guidelines) to disseminate best practices and promote regulatory compliance.

• Conduct regular quality assurance reviews and coach team members to elevate performance.

Reporting & Analysis

• Prepare and present daily, weekly, and monthly reports on performance, trends, and forecasts.

• Use data to identify high and low performers and implement individualized action plans.

Team Building

• Partner with Talent Acquisition Team for recruiting, interviewing and retaining top talent

Qualifications:

• Minimum 2 years’ experience managing a remote high performing Sales Development Representatives, Outbound Call Associates, or related.

• Experience leading/executing B2B sales, lead generation, or customer retention campaigns is highly desired.

• Proven track record of meeting and exceeding team sales targets.

• Energetic and passionate about driving results and developing people.

• Exceptional leadership, motivational, and interpersonal skills.

• Strong knowledge of CRM systems, dialers, call analytics, and marketing best practices.

• Excellent communication, coaching, and conflict resolution skills.

Preferred Attributes:

• Bachelor’s degree preferred

• Process-oriented with a focus on efficiency, quality, and consistency.

• Tech-savvy and comfortable with data-driven decision-making.

• Ability to thrive in a fast-paced, metrics-driven environment.

Compensation

• 1st Year OTE: $90,000 with a base salary of $55,000

Benefits

• 401(k) with Company matching
• Medical, Dental, and Vision Insurance
• Company paid Life Insurance
• 8 paid Holidays
• Paid Time Off (10 days in your first year)
• Company paid TelAssurance, an unlimited telemedicine provide
• Onsite gym and health coaching

Join us!

• If your passion is to work in a caring environment
• If you believe that learning is a life-long process
• If you strive for excellence
• If you want a career that provides substantial financial incentive

Growth Opportunities
At OPOC.us, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!