Retirement Customer CARE Specialist

Job Description

Job Description

Job Description: OPOC.us (One Point of Care) is seeking a full-time Retirement Customer CARE Specialist to join our Third-Party Administration team in our Worthington, OH location. We are looking for a positive, high-energy individual who is client focused and enjoys working in a team environment. Duties include assisting clients with understanding and navigating retirement plan offerings, reviewing, and tracking distribution requests, and responding to a wide range of inquiries. The ideal candidate will have excellent oral and written communication skills, a keen attention to detail, the ability to remain calm and supportive in all situations, and resilience and flexibility when managing the day-to-day tasks needed to support our commitment to improving lives through innovation in research, education, and service. If you have a commitment to excellent customer service and a willingness to go above and beyond for our clients, we would love to meet you!
Requirements
Ability to maintain a positive, empathetic, calm, and professional attitude under all circumstances.
Computer literacy.
Excellent written and verbal communication skills, externally as well as internally.
Attention to detail and problem-solving skills.
Strong organizational skills and the ability to document and maintain records of client interactions and transactions.
Prior experience in service-related industry a plus.
Compensation
$18-20/hour depending on experienceOPOC.us offers a competitive wage and benefits package, as well as an opportunity for growth for driven individuals.
Benefits
401(k) with Company matching
Health insurance
Dental insurance
Disability insurance
Vision insurance
Health Savings Account
Flexible Spending Account
Paid time off
Paid training
Work Shift
Day
Scheduled Weekly Hours
40
OUR GROWTH OPPORTUNITIES!
At OPOC, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!