Technical Support Rep. - InfoLink

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Technical Support Rep. InfoLink

Responsibilities

• Provide basic hardware/software technical support and assistance to clients via email, phone, and/or other remote methods.
• Address and respond to customer inquiries on current and future company technology, such as InfoLink, Auto Positioning System (APS) and Automated Guided Vehicle (AGV) products and services, including installation, operational functions, troubleshooting, and maintenance.
• Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Document client interactions, including details of inquiries, complaints, comments, and actions taken.
• Possess a basic understanding of the organization's products and services but escalates more complex inquiries to a Tier 3 support group.
• Assist the delivery of on-going training for end users and the Company's Dealer/Branch support network.
• Provide afterhours support for national accounts as required, as well as on-call weekend support when assigned.

Minimum Qualifications

• Less than 2 years related experience
• Associate Degree (Business, Communication, IT, Technical, Engineering)
• Occasional travel (0-05%)
• Occasional overnight stays (0-05%)
• Requires employee to drive a personal vehicle to conduct company business <20% per week and/or travel locally between company locations during scheduled workday.

Preferred Qualifications

• Field experience in customer service. Intermediate mechanical and electrical skills.
• Good computer and interpersonal communication skills.
• Self-motivated, willing to travel, and comfortable speaking in front of small groups.
• Bi-lingual language skills (English/Spanish) beneficial.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities