Triage Manager

Join our Mission-Driven, 5-time Top Workplace Award Winning Organization

Program / Department: Central Connection

Position : Triage Manager

Employment Type: Full-time

Location: Cincinnati, Ohio

About Us

At Central Clinic Behavioral Health, our mission is to inspire meaningful change by creating options and choices through compassionate approaches to behavioral health services that foster recovery and resiliency for children, adults, families, and communities. Our goal is to connect the right people to the right behavioral health service at the right time. One person’s healing has a cascading effect that not only helps one, but also the wellness of the family and ultimately the community. We serve all communities with dignity and dedication and believe everyone deserves access to high-quality, compassionate care.

Our employees are the heart of that mission.

Why Work with Us? Our Award-Winning Culture:

As a 5-time Top Workplace Award winner , our employees are at the core of everything we do, and we are committed to fostering a culture rooted in teamwork, open-mindedness, and accountability where everyone feels supported and empowered to grow—both professionally and personally. We prioritize employee wellness, ongoing training, and a collaborative environment where everyone’s voice matters. You will find a community of professionals who support each other—and our clients—with compassion and respect.

Competitive Benefits Package:

• Competitive salary with annual increases based on merit / performance
• Salary increases with new licensures
• Full health, dental and vision insurance with employer contribution
• Clinical supervision and licensure support provided
• Generous paid time off – Year 1 of employment – 4 weeks of PTO AND 11 paid holidays
• Service delivery bonuses, for applicable roles.
• Short – term disability – offered at no cost to all employees
• 401(k) available after one year of employment
• Employee wellness programs
• Ongoing training and CEU opportunities
• Public Service Loan Forgiveness (PSLF) eligible employer.
• Flexible scheduling for many roles

Position Summary

• Provide clinical and administrative supervision to Triage Clinicians.
• Review complex cases and support staff in level-of-care determinations.
• Ensure accurate and timely authorization and documentation processes.
• Monitor quality, compliance, and adherence to clinical standards.
• Participate in utilization review, discharge planning, and system coordination.
• Serve as escalation point for urgent or high risk clincial situations.
• Manage coverage needs to address 24-hoiur responsibilities.
• Manage workflow, staffing coverage, and operational priorities.
• Provide coaching, performance feedback, and professional development support.
• Collaborate with providers, community partners, and leadership.
• Participate in committees, quality improvement initiatives, and program planning.
• Support crisis coverage and triage functions as needed.
• Maintain required documentation and reporting responsibilities.
• Perform other duties as assigned.

What We Value in our next Triage Manager

• Master's degree in social work, counseling, psychiatric nursing, or related behavioral health field.
• Independent professional licensure required.
• Extensive experience in behavioral health assessment and service coordination.
• Demonstrated experience in clincial supervision or leadership.
• Knowledge of public mental health and substance use systems.

Ready to Make a Difference?

At Central Clinic Behavioral Health, you will not just find a job, you will find a calling, a community, and a place to grow. If you are passionate about behavioral health care and want to be a part of an organization where your efforts truly make a difference, we encourage you to submit your resume today.

Notice of Accommodation

Central Clinic Behavioral Health is committed to complying with the Americans

with Disabilities Act (ADA) and ensuring equal employment opportunities for all

qualified individuals, including individuals with disabilities. If you require a

reasonable accommodation to complete the application process, participate

in the interview process, or otherwise engage in the recruitment process,

please contact Human Resources at [email protected] .

All requests for accommodation will be handled in a confidential manner

and will be considered in accordance with applicable laws and regulations.