Medical Receptionist/Scheduler
Job Description
Job Description
We are looking for a skilled Medical Receptionist/Scheduler to join our team in Boardman, Ohio. In this Contract to permanent position, you will play a vital role in providing exceptional administrative and scheduling support to ensure smooth operations in a busy medical office. The ideal candidate is detail-oriented and capable of handling sensitive patient information with the utmost confidentiality.
Responsibilities:• Answer and route incoming calls in a timely and efficient manner, addressing inquiries and transferring calls appropriately.
• Coordinate patient appointments, verify insurance details, and provide information regarding medical services.
• Maintain accurate and up-to-date records of patient interactions and scheduling within the clinic’s database.
• Perform administrative tasks such as data entry, filing, and supporting medical coding and insurance verification processes.
• Collaborate with healthcare providers and office staff to ensure seamless communication and efficient patient care.
• Manage patient records and documentation in compliance with confidentiality and regulatory standards.
• Respond to patient check-in needs and assist with front office operations as required.
• Utilize medical terminology to effectively communicate with patients and staff.
• Ensure the reception area is organized and welcoming for patients.
• Provide excellent customer service while addressing patient inquiries or concerns.• Previous experience in a receptionist or scheduling role, preferably in a healthcare setting.
• Familiarity with patient scheduling systems and medical front office procedures.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite and medical office management software.
• Basic knowledge of medical terminology and insurance processes.
• Excellent verbal and written communication skills, with a focus on customer service.
• Ability to work independently while also collaborating effectively within a team.
• Commitment to maintaining patient confidentiality and adhering to regulatory standards.
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