CUSTOMER SERVICE REPRESENTATIVE LEAD
About UMWSB:
We are not your typical bank, and we like it that way. Our four business pillars, SBA Lending, Consumer Lending, Mortgage Lending, and Deposit Banking allow us to attract unique candidates of all experience levels to join our growing team.
What We Stand For
Our products, services, and expertise have the feel of a small community bank, but the reach of a national brand. We at United Midwest Savings Bank are proud of the responsible, ethical manner in which our company has operated since its opening. We realize our success is a direct result of meeting our customer's needs and we continue to operate with your interests as our guide.
Employment Type: Full-Time, Non-Exempt Location : High Street Branch Reports to : Branch Manager
Position Summary:
The position of Customer Service Representative [CSR] Lead is responsible for a variety of tasks including providing excellent customer service in all customer interactions, helping to resolve customer concerns, following procedures to minimize errors and reduce fraud, processing account transactions effectively. Lead Tellers work under limited supervision, assist with workflow to ensure tellers are successful, consistently balance their cash daily, have great rapport with people, and enjoy helping others while maintaining ethics, integrity, and embracing diversity.
Education and Experience:
High school diploma, general education degree or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Required Skills/Abilities:
- Proven customer support experience. Excellent verbal and written communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.
Benefits:
- Paid Time Off (PTO)
- Medical / Dental / Vision
- 401K
- Paid Family Leave
United Midwest Savings Bank is an Equal Opportunity Employer.
Recommended Jobs
Multi-Craft (Electrical) Maintenance Technician
Centor, a Gerresheimer company,is a leading global partner for the pharma and healthcare industries. Our special glass and plastic (Millersburg, Ohio) products contribute to health and well-being. We…
Field Growth & Customer Experience Marketing Specialist
The Field Growth & Customer Experience Marketing Specialist reports up through the regional marketing leadership directly supporting the District Manager and is responsible for executing brands, prod…
Food service worker
Food Service Worker Pay: $20.61 per hour Schedule: Full-Time, 8-hour shifts Benefit package includes: Medical, vision, and prescription drug benefits Dental benefits …
Director business intelligence master data
Director, Business Intelligence & Master Data (Business Analytics Director) Are you passionate about transforming data into strategic insights that drive business excellence? CuraScript SD is see…
Medical assistant - care
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and oper…
Full Time Urgent Care Physician Job Dayton, OH
Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit As…
Global Supply Chain Manager - Healthcare
Wir bei DuPont eröffnen der Welt mit unerlässlichen Innovationen Möglichkeiten zur Weiterentwicklung. Wir arbeiten an Dingen, die wirklich wichtig sind. Sei es die Bereitstellung von sauberem Wasser f…
Specialist it business engagement
Posting End Date November 13, 2025 Employee Type Regular-Full time Union/Non This is a non-union position As a Specialist I, IT Business Engagement, you will be the key interface be…
Warehouse Receiving Supervisor
Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographica…
Data engineer human
Position Objective: The Data Engineer is working with our NASA client in Washington, DC. The ideal candidate will have strong data engineering expertise and can review human capital related informa…