Office Lead

:

Full

· Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years

· Comprehensive medical, dental, and vision benefits & 401K plan

· Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.

· Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters

What your day will look like:

· Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.

· May attend sales meetings as directed by supervisor

· Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice

· Works with the customer to determine the best delivery date that meets the customer's needs.

· Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate

· In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer's needs

· At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications

· Partners with the management team depending on the nature of any issue that may arise

· Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner

What will help you succeed:

· Minimum High School Diploma or equivalent

· 1-3 years demonstrated office experience in a retail environment, preferably furniture

· Prior customer service experience in a retail store or call center setting a must

· Excellent problem-solving skills with a desire to take ownership and resolve customer issues

· Customer service oriented with a desire to exceed customer expectations

· Ability to lead others in similar roles

· Excellent interpersonal communication skills

· Solid written communications skills

· Excellent organization & follow-through skills

· Pleasant, courteous, and professional attitude

· Team player

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person