Dealership Operations Manager

Job Description

Job Description

Operations Manager

Location: Dublin, OH

Company: Southeastern Equipment

Employment Type: Full-Time, Exempt, 100% onsite

Southeastern Equipment exists to help our customers win.

We do that by delivering equipment, parts, and service with speed, urgency, and a level of care that stands out. Our team lives by four core values: Hustle, Passion, Customer Focused, and Thoughtful.

This is not a back-office operations role.

This is a front-line business leadership role responsible for driving revenue, building customer relationships, and creating urgency across the branch.

You will lead Parts and Servicebut more importantly, you will own the customer experience and the pace of the business. You set the tone for responsiveness, accountability, and follow-through.

If you naturally lean toward action, relationships, and resultsyou'll fit. If you prefer maintaining systems over pushing outcomes, you won't.

Compensation is base 95-135yearly and the ability to earnperformance incentives of 15-20K yearly.

• Own Parts and Service sales performancethis is a revenue role, not just an operations role
• Actively engage customers, build relationships, and identify opportunities to grow the business
• Partner closely with Sales and PSSR teams to support deals and create momentum

• Set and enforce a high standard for speed and responsiveness
• Eliminate bottlenecks that slow down repairs, parts fulfillment, or customer communication
• Ensure machines move through the shop quickly and are sale-ready without delay

• Lead, manage, and hold accountable: Parts, Service, and support staff
• Develop a team that is customer-focused, responsive, and solution-oriented
• Set clear expectations and address issues directly and quickly

• Be the escalation pointand solve problems fast
• Build trust with key customers through visibility and follow-through
• Ensure every interaction reflects our commitment to helping customers win

• Deliver strong financial performance (Parts & Service profitability)
• Maintain a clean, safe, and organized facility (5S standards)
• Coordinate with Sales, Rental, and other teams to keep the business moving

• Parts Revenue & Gross Profit vs. Budget
• Service Revenue & Gross Profit vs. Budget
• Turnaround time / speed of execution
• Customer satisfaction and repeat business
• Branch 5S Score

• A driver someone who takes ownership and pushes things forward
• Strong customer instincts you naturally build relationships and follow through
• High sense of urgency you don't let things sit
• Ability to lead teams while staying close to the action
• Financial understanding of a branch P&L

Experience:

• 5+ years in a leadership role (dealership, service, construction, or related industry preferred)
• Proven track record of driving results, not just maintaining operations

• You'll run a business, not just manage a department
• Clear expectations and accountability
• A company focused on growth, speed, and customer outcomes
• Opportunity to make a visible impact quickly